Not able to see publishers on license usage tab in sam workspace ?

[kiran kumar m1]

we have installed all the SAM plugins , but I am not able to see the publishers on License usage tab 

this is a reference , I am not able to see those publisher boxes on client workspace , I checked all the publisher packs are available in the system , , I read in community that post Washington customers are facing this issue  we need to raise a high ticket so that they will provide a background script to solve this issue , 

Has anyone ever encountered such issue ?

[dreinhardt]

Hi @kiran kumar m1,

please ensure you've added entitlements for publishers in scope and running a reconciliation. This step is required to enable the details for the workspace.

Best, Dennis

[Engelica Adalia]

@kiran kumar m1  License usage list (License Workbench) in the Software Asset Workspace will only show Publishers with Product Type as Licensable when you run reconciliation. If you do not have a Software Model or Entitlement for a specific Publisher (but it was discovered), you won't be able to run reconciliation against that specific Publisher alone - you need to either create the required records or run reconciliation for All Publishers.

Thanks,

Engelica

[kiran kumar m1]

Solution :- Run reconciliation once the plugins are installed , make sure that software installation table has the data , then only the publishers cards are visible .