Oauth token Validation

[shivanipawa]

Hi All,

We are having issue with MS dynamics integration. We recently set this integration and got the token. It was working fine till oct 9th. The issue is showing as invalid username and password. The MS team confirmed that the credentials which we used to fetch the refresh token got on Oct 9th. My confusion is, does it affect our SN integration. Because I saw there is no access token getting generated in manage token table. Even we have refresh token valid till Jan. My understanding is, we need the user credentials only one time in initial step but after that refresh token getting fetch access token to make the call.

Anyone has any idea?

Thanks,

Shivani

[ersureshbe]

Hi,

Indeed, you are correct. During the token refresh process, it will prompt for the username and password to authenticate and generate the token. I have encountered the same situation. 

[shivani42]

Hi Suresh,

Thanks for your response. If this is the case. Then what are the best practices for refresh token process. If the user credentials gets changed which we used to get the oauth token in initial steps or the user leaves the company. How do we make sure that this does not affect our SN integrations.

Thanks,

Shivani