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Oracle database options and packs visibility in sampro

Hello all,we have recently enabled SAMPro Plugin and publishers packs.Where can i see the oracle database, packs and option in SAMPro. or what configurations or steps we need to follow to have the above data available in the respective tables

PriyankaAng by • Tera Contributor
  • 1701 Views
  • 1 replies
  • 1 helpfuls

SaaS Software Products calculation

Dear Community,Who can explain how ServiceNow SAM Pro calculates the Total number of products in the SaaS asset analytics dashboard?Taking in consideration that SAM Pro relies on a Direct Integration Profile for a specific publisher, here in this exa...

Lionel Falk by • Tera Contributor
  • 1363 Views
  • 2 replies
  • 1 helpfuls

Integrating with Workday - SAM SAAS Profiles

I have installed the following plugins but cannot locate the "Workday Integration Profile" in:Core UI: All > Software Asset > SaaS License > Direct Integration ProfilesSoftware Asset Workspace: License Operations > User Subscriptions > Direct Integra...

surya4541 by • Tera Contributor
  • 2295 Views
  • 3 replies
  • 0 helpfuls

Resolved! PO Number for the Expense Line in Software Entitlement

I would like to ask if anyone have the situation below or any suggestion on how to put PO number for the expense line if I don't want to create custom field. When I add a Software with License Type "Perpetual + Maintenance", I add the PO number in En...

Annie7 by • Tera Expert
  • 2206 Views
  • 3 replies
  • 3 helpfuls

duplicates and cost resolution

import completed successfully but resulted in import errors. how to resolve duplicate errors if its more than 50 duplicate entries after the microsoft licensing statement import in software asset workspace . 

Identify rights to use software

Hi, have some doubts about the following question, would it be the right answer option (d) Software Entitlement? as the other tables do not exist and Software Installation is discarded. Which of the following is required to identify users and devices...

pastrana by • Tera Contributor
  • 1667 Views
  • 2 replies
  • 0 helpfuls

Oauth token validation

Hi All,We are having issue with MS dynamics integration.It was working fine till oct 9th. The issue is showing as invalid username and password combo. The MS team confirmed that the credentials which we used to fetch the refresh token got on Oct 9th....

shivani42 by • Tera Contributor
  • 1452 Views
  • 6 replies
  • 0 helpfuls

Resolved! SAM SSO Applications

We are trying to set up SSO applications in Software Asset Workspace. We have connected to Microsoft Azure AD and there are two scheduled jobs that run daily without errors however the SSO Applications that we have Software Models for keep having the...

Resolved! Matching Entitlement Compliance Status to Entitlement in Reports

Hello Support Team,I am currently working on creating a report related to entitlements within ServiceNow. I have successfully generated a report based on the alm_license table using a multi-level pivot format. In this report, I have set the select co...

FelixP by • Tera Contributor
  • 5418 Views
  • 9 replies
  • 5 helpfuls

Oauth token validation

Spoiler  Hi All,We are having issue with MS dynamics integration.It was working fine till oct 9th. The issue is showing as invalid username and password combo. The MS team confirmed that the credentials which we used to fetch the refresh token got on...

shivani42 by • Tera Contributor
  • 1003 Views
  • 1 replies
  • 0 helpfuls

Oauth token Validation

Hi All,We are having issue with MS dynamics integration. We recently set this integration and got the token. It was working fine till oct 9th. The issue is showing as invalid username and password. The MS team confirmed that the credentials which we ...

shivanipawa by • Mega Explorer
  • 1056 Views
  • 2 replies
  • 0 helpfuls
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