Hi, I would like to clarify on below 2 queries with respect to SAM Pro implementation. Kindly help with answers. 1. Does the content library works in non-prod instances? - I would like to know if we create any custom products, ppns in non-prod...
Hi team, I have a question related to SCCM.when an application is upgraded to a latest version, will the old version move to removed software list? Because, currently we have activated service Graph connector with SCCM but the problem we are facing i...
Hi everyone, Below OOB dashboards are not visible in system:Incident Daily 7d - 28d dashboardOpen Incidents Age Monitor dashboardOpen Incident State Monitor dashboardOpen Incidents Reports dashboardNote - unable to find the content pack for these das...
Hello Community,I have installed the SAM Foundation plugin and I do see the data for Software Instances, as an example see the one for Adobe below.I did create a SW license ADOBE0010006 which has more installs that licensed but the SAM foundation Das...
Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...
In one of our client, they have a platform called "Violation Platform" and under it they have many applications like vcenter...etc. How to link these application licenses under Violation Platform in ServiceNow?
Hi There,I recently finished ServiceNow SAM Fundamentals(Utah Release) and planning for CIS-SAM certification. Before that I would like do more hands on in detail to get more experience and be familiar with the platform. Would be great help if anyone...
When creating a reserver entitlement from the workspace. The actual record producer form appear and not the record producer. But when not in the workspace it works fine.This is an out of the box configuration not sure what needs to be changed in the ...
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
Guys @Community Alums / @Ankur Bawiskar / @Dr Atul G- LNG or anyone please help me with below scenario how can I achieve this , ServiceNow on-primise network is a standard servicenow discovery within IP range. This is existing however needs a valid...
I'm having an issue with SAM Pro's unlicensed install calculation, and it may be due to a simple issue, but I wanted to check here first. I've Manually Normalized all Partially Normalized discovery models for our instance. After, I verified the Adobe...
Hi Community, Firstly, we should write a script to limit approval once reached purchased right in one entitlements. Firstly we should query the current members of the AD group and then count the number of purchased rights in one entitlements. Compare...
was going through "Reserve entitlements from existing Microsoft Office 365" chapter. Did not understand what is meant by "Reserve Entitlements"? How is it different from normal Entitlement?
