Software Asset Management

How to create Usage for non-discoverable applications?

Brand New to the SAM role what's the quickest and best way to learn my new role. Any suggestions

Any suggestions for getting up to speed as quickly as possible for the SAM role. 

ServiceNow automation Engine Bundle

We have procured Integration Hub pool software and in subscription management portal report there are two products showing Intergration Hub pool and Automation Engine Bundle. We would like to know how automation Engine Bundle is showing if we have no...

Windows Server License calculations

Hello all, I have added Entitlements of below Softwares:Microsoft Windows Server 2012Microsoft Windows Server 2012 R2 StandardMicrosoft Windows Server 2016 StandardMicrosoft Windows Server 2019 StandardMicrosoft Windows Server 2012 StandardMicrosoft ...

creating auto-increment data for any table, there is a gap in the increment term.

Whenever we are creating auto-increment data for any table, there is a gap in the increment term. For example, if a 001 record has been created, then after that 003 record has been created but a 002 record has not been created there, so what will be ...

where to configure my lists in SOW workspace

SAM PRO: Software Loans

Hi All      More and more Software vendors are moving forward to the new business model of Subscriptions, and this is causing us to acquire licenses for each person in the company and increase the cost and more management to reuse them due to the com...

user and device allocation for saas O365 with sam pro

Would the synch auto allocate my users in SamPro?would any one let me know about  device allocation  sync auto  in sam pro . 

SW License Compliance Report identifies Unlicensed installs for SW Product but no Remediation Option

Hi All,We recently ran reconciliation for our Adobe Systems Publisher and the SAM Workspace's Software License Compliance Report identifies about 105 unlicensed installs for Adobe Captivate. When I go to Reconciliation Results and there are no Remedi...

Discovery Software Model Normalization

Hi , I populated data in the cmdb_sam_sw_install table via discovery for domain  A.As discovery models were not available initially they were auto-created in A domain via the "create software Normalization Business rule ". At last, normalization happ...

SaaS- manual import of usage for custom license metric

We are in the process of manually importing usage for some of our SaaS applications, which dont calculate the usage based on time or subscription, instead it depends on custom metrics, e.g.- number of emails sent, data downloaded. I am wondering if i...

deploy application Subflow

Hi Team,When we are to run deploy application (SubFlow).it's showing below error. Flow engine log entries. 

Delay automatic retirement of software entitlements (alm_license)

I am working on a requirement, text of which is below "Currently, when the end date is reached, an entitlement will move to the retired state... Some software licenses expire 10/1 - the first day of the fiscal year. We pay several days later and the ...