CSD to integrate with SCCM/MECM using REST API
Is there a way to integrate with SCCM (MECM) for CSD using REST-based actions to deploy and revoke flows instead of using PowerShell.
Forum Posts
Normalization of Discovery Models using machine Learning
Hi, While exploring pattern normalization rules, i came across Normalization using machine learning. For this we need to enable a plugin and the schedule job will normalize the discovery models. Has anyone used this plugin? If used did you see any p...
Resolved! SAM - Contract Questions regarding tracking Cost and Vendor Relationship information
Hello, I'm looking to understand my options, or, if there is a best way to track cost on a multi-year contract agreement that changes each year of the agreement. For example, it is a 3 year agreement where year 1 cost is $5,000, year 2 is $6,000 and ...
SAMPro normalization verification
How to ensure that the normalization feature of SAMPro is working correctly , Which table and fields should we review besides the dashboards . How can normalization results be included as part of success portal, goals kpi .
Last activity date is not receiving for M365 integration
Hi All, Last activity of M365 integration is not receiving for all the subscription. I have run the 'SAM- collect Microsoft 365 usage' job and it is showing the complete status, but last activity is not receiving in 'samp_sw_subscription' table. cou...
Resolved! User allocation import created new user records in ServiceNow
Hi All,I have imported user allocation via import sets and for the users that are not available in the user table , I was expecting the user allocation to be skipped but instead it created new user records and added the user allocation. I don't think...
Resolved! Open Source Software in SAM - I assume no entitlement is required?
Open Source Software in SAM - I assume no entitlement is required as it is not licensable?
Resolved! Create "Entitlement" for Microsoft Products
We are implementing SAM Pro.Our organization has purchased the following licensing rights.Which of the list below should be registered as Entitlement?When I purchase an E5/E3 license, some of the lists below are included.Can you give me a guide if I ...
SAM Pro: How license type and license metric affect Reconciliation calculations
Hi SAM Pro Superstars,No easy questions for you today, but let's give them a try.We've started adding software entitlements for end user device software for a client implementing SAM Pro. Reconciliation results are completely unpredictable for anyone...
ServiceNow and Adobe creative cloud bi-directional API calling
Hello Experts, I have following questions on Adobe creative cloud integration: 1. Is there a way to create/remove Adobe user subscription assignments using ServiceNow interface without having to go in Adobe admin console? 2. It seems the reclamation ...
Duplicate User subscription for Adobe
Hello @dreinhardt I was hoping if you could help me with this. One of my clients is seeing duplicate subscriptions for "Adobe creative cloud all app". The previously assigned subscription for "Creative cloud All app" have been migrated over to "Crea...
Active scheduled Job is not running
Hi, When we execute this "SAM- Apply latest content change" scheduled job, it is not run.This job is active but still not running. We checked on job results but this job is not visible in this page. Could any one please help on this.
What is the purpose of the the parent category field on a model category?
In recent versions of ServiceNow, they have introduced the Parent Category field on the Model Category table, but is unclear to me what the intended use of this is, both how it's supposed to be used and why it was added. At face value, I could interp...
Empty "Software Model" in "subscription software" table for M365 integration.
I have installed these plugin "SAM Pro - com.snc.samp " and "SAM saas licnese- com.sn_sam_saas_int" and creating direct integration profile for M365.And run the import 365 subscription job; Job is completed successfully but "software model " is empty...
SaaS feature usage is not displaying records.
Hello, We have direct integration profiles setup for Adobe and Microsoft 365. We want to leverage every feature of SAM Pro for cost saving opportunities and the SaaS feature usage is quite appealing in this regard. The problem we are facing is that t...
