Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...
Hi All, I am new to HAM and having basic query on ASN. I understood ASN expected format is xls in servicenow to import ASN data(correct me if i miss other options).But in general ASNs can be any format and mostly in PDF from ERP or other systems, so ...
Hi All, I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and main...
Hi All, We have implemented in SAM Pro. Can anyone provide me the list of all tables available under this application and how these can be used to provide useful reports to the leadership team. One example: "Is there a table which provides the list o...
Hi Community, Can anyone please say how to update a read only field as 'empty'. Thanks,Spandana.
Hello, I am trying to prevent users from editing their records after they were submitted. Here is a preview of the record:All the fields should be read-only: Here is the client script I have created but it does not work as expected:
Dear community, can somone please clarify which of the following options is correct? I cannot find any existing role called sys_admin, in my opinion it would be the role admin which is not there. By default, which user role must verify the successful...
Hello, I am trying to configure UI action so that when "reject" button is clicked the status (u_reject_reason field) changes from "Requested" to "Rejected" however I am not able to save this change. when i go back to see the record details it s ba...
Hello, what role is required in order to be able to edit customer_account table?
Hello, I was wondering if this is correct to use a business rule to change the field value of records if a record from another table changes to "approved" So the "Expense App" record (contains data like requestor, status, year, month) can be approv...
Hello, Does anyone know why it takes such a long time to create a record on a table from Catalog Item?I have to wait approx. 15 min to see the record. How can I check what is causing this delay? Thanks!
Hi, I am trying to connect SN with my O365 demo instance. Everything is configured from my O365 part but in service now I get errors when trying to create my direct integration profile. The Software Asset Management - SaaS License Management is indee...
Hello, We have a retired windows server and everytime discovery runs for that IP address, a Vcenter is being discovered and related to the Windows server. The retired CI's should not have any software installations associated with it. I did try to br...
Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Hi everyone, I activated in the developer environment the But I still cant find the Software Asset Workspace. What I still miss? Thanks for your help.
