Office Component Separately Licenses Requirement Showing in License Usage

RPhaltane
Tera Contributor

3 weeks ago

Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.

All Office components are correctly mapped to their respective software models, and each software model is also linked to the appropriate parent suite.

 

However, we are still unsure why these components are being flagged as separate license requirements. Please find the attached screenshots for reference.

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RPhaltane
Tera Contributor
In response to dreinhardt

2 weeks ago

Hi @dreinhardt 

For some scenarios like for Office Products it's working, but for some other products it didn't work.

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dreinhardt
Kilo Patron
Kilo Patron

2 weeks ago

Hi @RPhaltane ,

the suite component setup is one part. You’ve also to ensure all discovery models are normalized  with the correct data to be linked with the model for reconciliation. 

hope this helps - if not, please share more details about the issue 


Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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