Oracle and Vmware publisher pack in sam

[snow57]

Hi Team,

Did anyone configure Oracle and VMware publisher packs in SAMPRO? If yes, what are the steps after completing discovery of oracle and VMware?

Thanks,

[dreinhardt]

@snow57,

did you configure and rolled our the Oracle GLAS part of Discovery?

Oracle Global License Advisory Services (GLAS) data collection

Best, Dennis

[snow57]

Hi @dreinhardt , 

NO i didn't , Because to roll out i need to get the pseudo access for the oracle database . And the DB team is skeptical about providing the access. So is there any other way to proceed.

Thanks

[dreinhardt]

Hi @snow57,

no, also when deploying the Agent ACC-V you need access/permissions for get the data.

Best, Dennis

[snow57]

HI @dreinhardt ,

I didn't get you. Could you please elaborate .

[dreinhardt]

Hi @snow57, 

I just wanted to say that whether you use ITOM Discover or the ServiceNow agent (ACC-V), you need the described authorizations for the system and the databases in both cases.

Best, Dennis