Hi Experts,We are creating Software catalog items for the SCCM applications.Order client software is an OOTB flow, when I open flow in flow designer I get the below error messageAction [34] (Create Record) references catalog variables that don’t exis...
What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?
We have a business request to add categories to the various software and application models we keep in ServiceNow. For instance, AutoCAD might be categorized as "engineering and design." I've considered using Tags, but I'd like to know if anyone has ...
How can I add Software Spend Detection module on my PDI instance? I already activated sam professional plugin. Any ideas? I wanna Opt-in it on Content Service Setup
Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...
Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...
Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...
In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...
Dear community,I'm new to this topic and slowly reading into the SAM topic.I found this slide on SAM architecture. My Question is just:Can somebody explain the difference between the dotted connector/arrows and the solid line?
Hi,I Would like to know what functionality for "active rights" and "allocations available" when new entitlement is created How these are calculated? As I observed that when we created new record active rights are Multiplied by 3 with Purchase rights....
Hi Team, I am trying to understand the deafferents between software lifecycle phase showing in [sam_sw_product_lifecycle_report]. If any documents available from SNOW that would be helpful to understand for further understanding. Thanks,Nagarajan.
We are about to start a project to implement HAM/SAM pro (enterprise). The company has been using FLexera Data Platform to normalize models. Now, we need to unplug Flexera Data Platform which was installed using an update set on ServiceNow for normal...
Hello Team, During a recent review of Adobe licenses compliance, we found some installations of Adobe Connect. The Customer we are working with has not purchased licenses for this product and is not planning to do so. The Content Service normalizes A...
There are 65 different asset records. Do I have to create 65 Maintenance record after first year renewal? And every year after that? Thank you
Hello experts, We are having a requirement to ignore the Windows Server CIs if it hasn't been scanned in last 90 days. If we set up the data refresh rule using CI class manager to change the status to "stale" for any server not scanned in last 90 da...
