SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! SCCM integration and cmdb_ci_computer

We are on Quebec and will be upgrading to San Diego this year.  We have been running the SCCM 2012 v2 integration since New York, and will be upgrading this integration when we upgrade to San Diego.    It has been a constant complaint by two key stak...

treidfrb by Kilo Guru
  • 1385 Views
  • 3 replies
  • 3 helpfuls

Resolved! Software Installation Normalization fields

Hi SAM Community, I've had some questions from a client's Software Asset business users, who are asking for clarification on the Normalization fields that exist on the Software Installation table. The fields are not shown on the default view, but can...

Community Alums by Community Alums  
  • 2005 Views
  • 2 replies
  • 2 helpfuls

The functionality of Active install flag on cmdb_sam_sw_install table

How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ?   https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...

Community Alums by Community Alums  
  • 1438 Views
  • 1 replies
  • 2 helpfuls

Importing Assets to existing hardware model

I have a question and it's probably easy, but I am overlooking something.  I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model.  From what I see it is gener...

Sam Kinney by Kilo Contributor
  • 2091 Views
  • 14 replies
  • 2 helpfuls

IRE for Software Installation Data

 We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...

Community Alums by Community Alums  
  • 1231 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAM Pro Entitlement Agreement Type: Generic and ELA

So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...

Ryan Ashley by Kilo Contributor
  • 1413 Views
  • 3 replies
  • 6 helpfuls

Best practices to import multiple Hardware Assets

Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...

find_real_file.png
Kenneth3 by Tera Guru
  • 1705 Views
  • 4 replies
  • 2 helpfuls

Resolved! add consumable to user

Hi community, I'm trying to add consumables to user from user record, for this I create a UI page an calling it using UI action on User record(please find the attached). All I want to achieve is  when I select the user and select the stockroom and ad...

Resolved! How to Make a default selection of knowledge base on kb_search page? by default search should be restricted only on two knowledge bases

Ash shown in screen shot self service and itsm knowledge bases should be selected by default when we search keyword in search box.Also resulted knwoledge bases should belong to same category.   The current behavior is showing all the knowledge bases...

find_real_file.png find_real_file.png
Raghu3 by Tera Contributor
  • 1273 Views
  • 1 replies
  • 1 helpfuls

Resolved! Fetch data into ui page dynamically

Hi Community, I'm creating a Ui page(see the attached) for consumables the issue is when I select the stock room the model field should show only the models available in that stockroom, can someone please help me how to write the code for the above c...

Resolved! Activity Journal not recording the updates done through Import Set

I have a requirement where data updated using Import Set (Transform Map) is to be captured in the respective record -> Activity Journal. For example: There are existing asset records which are updated using the upload file (Import Set). Changes to th...

Subhadeep1 by Tera Contributor
  • 1057 Views
  • 4 replies
  • 4 helpfuls
Labels