Hi All Background :We are using SAM Pro and customer have two different teams one for managing the catalogs and other for license management. Both these teams create software models independently and in silo. This has resulted in lot of potential dup...
Hi Team, While importing data from our source table to CMDB table through API, Able to insert and update records for some CMDB classes like computer, Linux Server, Windows Server.... But not able to create and update for some classes like router , sw...
Hi. I recently ran across a problem with the sys audit delete table's ability to capture deleted records. The problem was that I had deleted an application record from the cmdb ci appl table, but the operation was not recorded under the sys audit d...
I am trying to pull a report of Software Product lifecycle using sam_sw_product_lifecycle table and it gives me only OS information , Need to pull End of life, end of support , current dates. Do we have any other table that gives me all the informat...
I'm interested in input on the pros and cons of the idea, to use a Serial Number + Model concatenation as the value shown in the Asset field of the CI record while continuing to use the concatenation of Asset + Model in the Display Name field of the ...
Hii all, Procurement integration with Dell(vendor portal) anyone performed in previous itineraries. Please provide some inputs and docs if any found. what are the pre-requities we required. how can we fetch those values to vendor items, and how can w...
Hello Experts, We applied pattern normalization rules and updated 500 + discovery models for 'Adobe Acrobat DC'. However, i would like to add version and edition to the rule to further filter the products. I tried to update the 'Rule' and apply the c...
I was looking at the OOTB instance of Rome and I was struggling to see how it is meant to operate with contracts? I believe only those with the contract_manager role is allowed to approve a contract - is that correct? But for creating a contract,...
During reconciliation; where is the installed software information is coming from. IE: Computer (cmdb) record, or Hardware asset record. i see the installed software tab on the computer (cmdb) record and it has a list of software installed. (from d...
Good morning, I have a few questions and I wanted to know if anyone could give me some advice or guidance on. The background information is that my organization just purchased asset tags (with barcodes). The plan is to place those asset tags on lapt...
Any one have Technical architecture diagram of Service Now relation between SAM, HAM and CMDB ?
Hello Experts, I am looking forward to understand what happens whenever we make a change to an entitlement which is being published in the Service Catalog to be requested by users and has allocations tied to it? If the allocations get removed in the ...
I created an entitlement with metric Device CAL and created a CAL record with the count of 5 (reflecting in license required).I associated this CAL record to the software model which has 6 installation records and added all the 6 installation records...
In SNOW, Installed SaaS integration plugins and created an Adobe integration profile (with the details provided from the Adobe service account). When I run the scheduled job: SAM - Import User Subscriptions, it has created software subscriptions reco...
To know asset source from where it's being created whether its through discovery/manually/any business rule/cat item. Reg, CB
