EDIT: Okay so I tested it on a developer instance and it works just like in my instance so this is OOB behaviour and possibly intended? Is there a way to fix this? Hello ServiceNow Community, I have an issue I just cannot fix. Configuration Item to...
hi I need to calculate No of days the state of asset is in IN Stock? As an Asset Owner/Manager I need a list of assets in stock and the number of days it has been in stock. I will know when this is complete when a list can be viewed of assets in sto...
Hi, What is the criteria and setup process to activate HAM Pro plugin? Is it device based license or any other? I need complete information about his.
I have a software title that allows an unlimited number of software installs. What is the proper way to set up software entitlement/model to track this? I would rather not enter a random number of software licenses. Thanks!
Hi Folks, One of my Asset users is getting an "HTTP status: 404" error whenever they attempt to update assets on [alm_hardware]. Despite this, the record does update for them, but this error occurs as well. Any thoughts on what may be causing this? ...
In Instance there before the software models were not created automatically, Then I got to know that there is system property for Software asset management . After opting this all the software models got created automatically based on software disco...
Hi All, I want to prevent duplicate asset tags on assets. I wrote a before insert business rule to check for existing asset tags and compare it with current tag, if both of them matches it will throw a error message. When I use the same code for upda...
Hi Folks, Hope you all are doing well!! I have few questions on HAM if could be addressed, would be very helpfull. Please find it below How to access Hardware asset content library and other details of normalization?Where can i find Content library ...
In SOFTWARE ASSET >> RECONCILIATION >> LICENSE WORKBENCH, we can see a Publisher name, let’s refer to it as “XYZ” But the publisher name of ”XYZ” does NOT appear in the drop-down list of publishers present in the Publisher list in SOFTWARE ASSET >> R...
Let's assume I'm creating an power adapter consumable record, for 10 proprietary power adapters. I want to track these for inventory purposes to enable a user to scan out a quantity, and have the system notify me, and update qty in the system/record....
Hi, We would like to integrate our ServiceNow CMDB with Flexera FlexNet Manager Suite so that we can populate custom fields (eg. status, environment) in FlexNet from data in the CMDB, and make Flexera a source of truth for the CMDB. We've been lookin...
We have around 8,000 end user laptops. If we want to leverage Agent client collector, how to push/install ACC on those 8000 machines. In case we need to use any deployment tools, are there any steps provided to ServiceNow on this topic.
Hi there, I am working on giving a group of users edit access to the Invoice Number field in the asset table. Here is what I have done so far. - I created a role called - asset_inv_nbr_update- I added the group of users to the role- I created a Write...
I'm learning about Hardware Asset Management (HAM)At HAM, I learned that the relationship between Asset and CI is very important.However, I don't know how to link Asset and CI records.What I want to hear in the community is how to associate Asset rec...
Hi, By default, ServiceNow Asset management module does not allow a consumable record to be updated either in stockroom or after it is consumed. We would like to know recommendations whether this should be changed or not and if yes, what are the pos...
