Personal Instance is Offline

AkanshaS5207557
Tera Contributor

‎01-15-2025 01:21 AM

Hello Team,

 

I have refreshed my personal instance many times from yesterday but it is still offline. 

I do not want to release the instance due to data and already installed all required plugins . 

 

Your assistance to again activate my instance is highly appreciated.

 

Thanks!

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4 REPLIES 4

dreinhardt
Tera Sage

‎01-15-2025 05:34 AM

Hi @AkanshaS5207557,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. Wait till it comes online again. 
  2. If you get tired of waiting release the instance and request a fresh installation. Note, all work that hasn't been backed up will be lost. 

Solved: PDI offline - ServiceNow Community

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

AndersBGS
Tera Patron
Tera Patron

‎01-15-2025 11:04 PM

Hi @AkanshaS5207557 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time.
  2. Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Sandeep Rajput
Tera Patron
Tera Patron

‎01-16-2025 12:24 AM

@AkanshaS5207557 If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

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PrashantLearnIT
Giga Sage

‎01-16-2025 12:55 AM

Hi @AkanshaS5207557 

 

When your ServiceNow PDI (Personal Developer Instance) goes offline, it usually happens due to inactivity. Instances are automatically reclaimed after a certain period of inactivity or become unavailable due to maintenance of PDIs.

Things to keep in mind-

  1. ServiceNow does not have support available for PDI.
  2. Usually, you can wait for some time if it says the instance will be available after the scheduled maintenance. You can wait around 3-4 days if you have some development done on PDIs without having a backup.
  3. Another way is that you can release your current instance or request a new one if it's urgently required.
  4. Please backup your changes every time, whenever you leave your PDIs after some development POCs to avoid unexpected delays.
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