POP Issue

SoudarapuN
Tera Contributor

Hi Team,
I need a help that,I created a POP email account for receiving emails to my instance and create INC record.The issue is that the all mails are not coming.Some mails are coming some mails are skipping when i see in the email logs.I have created Correct POP . Previously it working fine.But now it showing this sort of problems .Please help.

Im sharing POP account i created .
Note :Password is from email App Passwords

6 REPLIES 6

Chaitanya ILCR
Kilo Patron

HI @SoudarapuN ,

open the email and check the email log

ChaitanyaILCR_0-1746037713054.png

90% of the time you will find the answer through these logs

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Here showing but not creating email when it meets criteria

Hi @SoudarapuN ,

Could you please share more details on the issue

what you have configured and what's not working and what is the expected behaviors etc

if possible please share screenshots of working and not working scenarios

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

POP.png

This is email integration i had done My email account(mysnowinstance7@gmail.com).The connection is OK. when i send email to mysnowinstance7@gmail.com those mails should trigger to servicenow Right!. In starting it triggering was good.When i send mail to mysnowinstance7@gmail.com in starting it was successfully triggered in servicenow When I check in Email Log.

Screenshot_10.png

Here it showing successfully in starting .But when i send again to mysnowinstance7@gmail.com in after some time some  mails are not triggering. 
Example: when i send 6-7 mails only 2 mails are triggering in sevicenow remaining 5 mails are not triggering what is the issue .But connection is also fine when i check the connection.