How does License Metric update itself?

iamkurt
Tera Contributor

‎05-03-2025 02:56 PM

I created an allocation on alm_entitlement_user table and was hoping to see number of licences available to go down to 4013 from 4014. Screenshot below. I ran reconciliation and nothing happened. After an hour when I checked, it had gone down. Did some scheduled job run?

 

Can anyone explain what backend workflow updates this?

 

iamkurt_0-1746309387197.png

 

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dreinhardt
Tera Sage

‎05-04-2025 02:34 PM

Hi @iamkurt,

 

The results you see in the workspace always refer to a specific reconciliation result and are not updated after another recon process is completed. Instead, the new results must be loaded explicitly by reopening the publisher overview or reconciliation results.

 

Try the following:

  • Close all workspace tabs
  • Add another allocation
  • Navigate to License Usage > Reconciliation > Run a new Adobe Reconcile
  • Open the latest Reconciliation Results RR
  • Verify the latest "Licenses available" count

 

Best, Dennis

 

 

 

 

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