Is ServiceNow SAM Pro has a dependency on ITOM
Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek
Forum Posts
Hardware Asset Returns
Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...
general availability and end of life dates
which feature provide the data for Publisher information such as general availability and end of life dates.??????
ServiceNow Implementation Methodology Stage
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
Resolved! Has anyone done the analysis of 'Snow software' vs 'ServiceNow Discovery + SAM PRO'?
Hello, One of our customer wants to use 'Snow software' to discover their Infra and Software details. They told that using Snow software tool, they can maintain both Hardware and Software information. But we want to pitch in 'Discovery and SAM PRO' s...
I need to build a report when asset state is changed from in stock to in use by a scheduled weekly computer sync script.
I need to build a report when asset state is changed from in stock to in use by a scheduled weekly computer sync script. In this weekly job on function sets the CI to retire as per the criteria and one function sets the records from in stock to in us...
Why do we need to create allocations to remediate a compliance position?
After finishing the SAM Implementer certification and 15 years in the industry, I can't seem to grasp a fundamental compliance concept in SAMPro: Why can't the entitlements automatically cover the used rights (consumption) without needing to allocate...
Resolved! I have tried to activate the software asset management professional in PDI
I requested that the "Activate all Software Asset Management Professional plugins" plugin be activated on my development instance. Unfortunately, The plugin was not activated. I received an email notification to report this issue to the ServiceNow De...
Resolved! How to see Hardware Disposal Task in Related List from Computer CI (or HW Asset) form?
I am testing in San Diego, looking at the Hardware Disposal workflow. I can successfully generate a HW Disposal Request and work through the related HW Disposal Tasks, selecting Planned Assets, verifying, etc. From the Hardware Disposal Request I can...
CI creation by Discovery vs CI creation by HAM
Hi community. Can somebody advise on the following use case: We are using HAM and also CI Discovery, in this case SCCM-SG. Normally Assets are created in the procurement process. As soon as these assets are created also corresponding CI records are c...
SAM - Regarding entitlement import process
I got the entitlement data to import into the software entitlements. I have verified that a few publishers and products are not there in my current respective tables. Should we need to create them before importing the entitlements? please confirm. Al...
Resolved! Can I create a custom license metric to count the installs a software had into a same device?
Can I create a custom license metric to count the installs a software had into a same device? Scenario. I found 5 installations of "acme_app" into "host101" computer & I found 2 installations of "acme_app" into "host201" computer. So, I hope to find ...
How to use downgrade rights from entitlements?
Hello! I am trying to apply downgrade rights to one of our software. We have rights to the latest version but we have many installations for an earlier version. As per the docs and the SAM fundamentals course, I added the Software Models for both ver...
Resolved! Use Cases on HAM?
Hi All, Can anyone provide me a use case on HAM.
How to fix asset to CI associations ?
Update, the below issue was figured out to simply be a wrong SYSID was used in the xml, which was for a nonexistent record. I would welcome advisement though around if you are using a different method for fixing Asset to CI associations than this m...
