Looking to create a report showing the quantity of consumables in stock over time. I.e. In June we had 8, 6 in July, 5 in August. Every report I've been able to see is hampered by the merged records so I must be doing something wrong.
1. Need details about two tables: samp_sw_subscription alm_entitlement_user 2. Which of these tables are more appropriate for calculating Microsoft & Adobe Licensing Costs?
Hi Folks, Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would...
We have not used SN SAM or SAM Pro, yet. It will be implemented, soon. I am preparing information for input into SAM Pro and am not sure how to "code" the mainframe software license metrics, i.e., MSU, MIPS, VU, etc. I have searched through the ...
Hello All, Need help for creating reclamation rule on 'Subscription software', i can see OOB it is created for Microsoft 365 and that option is not available for user to select. And also wish to understand difference between reclamation rule running ...
Hi All, I am doing the learning - Software Asset Management Professional Fundamentals, wherein I need to complete the Lab 1.1 ((Prepare the SAM Environment). And, in this one topic is to download the supporting SAM Files (2.1-entitlement_import_file....
I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance. We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates ...
I want to implement SAM Pro module in ServiceNow from the scratch. Please provide the steps/document/link that can help in this activity.
Somehow the reconciliation process started twice. One of the two jobs finished but the other just sits a 0% complete and there are not processing running. Looks like it somehow setup the second job as the first was running but now nothing is happ...
My company has an instance of ServiceNow that has Software Asset Management Pro. However, for security purposes, we are not allowed to opt into the Content Delivery Service. I was told that I can import the normalized software library data. I foun...
Hi, I would like to import bulk assets from excel into ServiceNow for which I have created Hardware Models. Now I am not sure which table I should use for importing it. Direct import on alm_hardware: If I will import data directly on alm_hardware tab...
Hi there, I am trying to figure out how "Source requests from local stockrooms" needs to be configured. Is is a new feature available from Quebec. I have set the property glide.asset.procurement.sourcing.local_stock_transfer to true, which gives me t...
Hi All If I want to manage mobile devices in CMDB, is there a specific table under base Configuration management table where mobile devices can be managed?
Inside Catalog Tasks, i am not able to find Source Request button there to create purchase or transfer orders. I have checked UI Actions also, it is active there and displayed on form action menu but still i am not able to find it.
What is the best approach for addressing use cases where there are ESX hosts running Windows Server VMs? It seems that because. during compliance calculations, the VMs are looking for a Windows Server or Hyper-V physical host (not ESX, where Windows ...
