LOOK UP MULTIPLE CHOICE -VARIABLE
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
Forum Posts
Configure List Layout Columns display not working for alm_asset table
I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view' but its not working, any help is highly appreciated.
Resolved! Software Model Source field in Software Installations table
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
Maintenance Entitlement Not Shown in SAM Workspace
Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
How are software models, application models, maintenance models, contracts, software entitlements, and software assets related?
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
Resolved! Does "Create CI on insert" business rule prevent duplicate record insert in asset management?
Hello experts! Does "Create CI on insert" business rule prevents duplicate inserts? We have this BR enabled, but still when we try manual and Insert and Stay record creation, the system is NOT prevent from creating duplicates for any process. Any ide...
SCCM for SAM Pro: issues with imports of software installs and software last used data
Hi SAM Pro Superstars,We're implementing SAM Pro for a client who has SCCM 2016 integration up and running (migration to SCCM Service Graph Connector is out of scope). We ran sanity checks on data we see in ServiceNow in cmdb_sam_sw_install and cmdb_...
Global Search for CI
Hi Team, I am trying to search CI in the global search bar but am having trouble when using cmdb ci table. It doesnt bring any searches back but when using another CI table such as computers "laptop" I am getting results back. Not sure what I may be...
Where are bin logs located?
ServiceNow recently provided us a solution for records being updated unexpectedly.The solution was found in bin logs according to solution proposed.Here is the update in the bin logs:Operation: UPDATEBase Table: The table we were experiencing problem...
Archive Destroy Rules not deleting the records from the archive asset table in Global scope
Hi All, Need a quick help with the archive destroy rules, I have create a asset archive rule for assets retired for more than 2 years move to archive table, Now when I created a destroy rule to delete the records which are in the archive table with ...
Importing Asset data with ASN Template
Can I use the ASN template provided with the HAM module to update already existing asset records, or only to create new asset records? We are currently manually entering our POs and creating asset records based off PO, and then later on we receive t...
Building out connected APM/SAM instance and best practices
We are an institution of Higher Education that recently implemented APM and SAM - so we are very much in the beginning stages of this endeavor. I understand that the two products can either be installed independently or connected (i.e., setup in a w...
Resolved! using company PO number instead of ServiceNow assigned PO number - how?
We want to use the procurement plugin tool, and are learning how to use it to enter in PO # and associated assets prior to delivery. When I create a new PO, it auto creates its own PO number. I want to use the internal to my company PO number for t...
How in ServiceNow the Configuration Item is created exactly.
Hi Team, Please help me understand how the CI is generated in for the asset in Computer Table ( Ex:- Laptop/Desktop)...is it ServiceNow generate it or it is done manually when we update the data in the cmdb_ci_computer table. Is it the combination of...
How to Set Up Software Asset Workspace
Hi All,Writing this blog to help you with Installing the Software Asset Workspace.Step 1: Request Software Asset Management Professional (com.snc.samp) plugin in HI Support.Step 2: Navigate to Plugins and Search for Software Asset Management Playboo...
