Resolved! Asset tag for Hardware Assets
Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth
Forum Posts
Resolved! Software reclamation Notification to managers.
Hi Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...
License Assets vs a Software entitlements?
What is the difference between a Portfolio - License Asset vs a Software entitlements? The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...
update multiple asset state and substate
Hi All, I have to update multiple asset task with the same State-Substate and Work Notes, and would like to know if I can create a script/task to do it in one click. All the asset have the state "In Stock | Pending Disposal" and I have to move Them ...
Duplicate Fields
We are seeing duplicate fields under one of the clinical devices tabs. I am not sure how these duplicate fields were created however, I am seeing the alert at the top "This cloned descendant element is read-only, click here to open editable first ele...
Resolved! Source Request inconsistencies (Stockroom)
Hello there, We are seeing an issue since our upgrade to Rome, that when ordering an item through the ServicePortal, as I begin to Source the Request, some users only have the option as Transferable Stock or Local Stock option. I realize in Quebec th...
Dell kace integration with Servicenow Rome version
Dear Team, Please let us know the steps to integrate Dell Kace with Servicenow Rome version?. We need to import asset records, CI records, hardware details etc?. Thanks.
How do I create a report showing all physical servers under a data center
This should be a simple report but I am having no joy. I want a list of all physical servers under a data center, is this possible? I am on Rome Thanks in advance
Resolved! Is there a reason the Asset form does not prevent creation of duplicate asset records having the same Serial Number?
Our warehouse team receives hardware assets (PCs, Monitors, Servers, etc.) and manually enters the new device into ServiceNow. Occasionally, the same asset and it's serial number are entered twice and we have a duplicate asset record. Out of Box the...
Procurement Workflow - OOTB
Is there an Out-of-the-box workflow for SAM which works for non-standard software, i.e. software that has not yet been procured. It would track the procurement process in addition to licensing and usage.
Resolved! Can't Find Reconciliation for SAM Pro
I probably shouldn't be asking this after a long day, but for some reason Software Asset > Reconciliation is missing from our DEV instance with all of the basic SAM PRO plugins installed. Maybe I'm looking in the wrong area of the jobs, but was revie...
Resolved! Relationship between an asset's model category and the corresponding CI Class
What is the relationship between an asset's Model Category and the corresponding CI's class? Does the Model Category determine the Class? If the Model Category is changed on the asset or class change on the CI do those actions effect each other?
Resolved! Can you explain further the need/importance of using an Asset Tag on software entitlements?
The client has made a request that we discontinue using asset tags when loading software entitlements. I was unable to provide a solid reason for continuing to use them. I have read the Community posts: Best practice documents on creating a unique D...
Unable to view/edit product models despite being admin
Hi, First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as ad...
How to troubleshoot Adobe Cloud Integration for SaaS Subscriptions when there is a Delta?
Good day, We setup the Adobe Direct Integration Profile within the SaaS License management. Subscriptions are properly retrieved and populated but there are gaps. Not all subscriptions we would expect are shown in ServiceNow and I don't know why. The...