Managing SaaS applications in SAM

[Community Alums]

We utilize multiple SaaS application in day 2 day work.

We are planning to utilize SAM to manage SaaS application. 

how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. 

Thanks for guidance. 

[Community Alums]

further I read and understood. 

we can integrate the SaaS provider or SSO provider to get the application & its usage details.

But we have new application in organization which is not integrated with ServiceNow or not yet on SSO. How can we identify & capture its usage in SAM ??

[dreinhardt]

Hi @Community Alums,

1) you could try to connect the new application with the help of the SaaS framework for custom integrations - SaaS License Connections

2) Rollout Digital End-User Experience (DEX) (extra module & costs) - "Use theSaaSdetection report to discover and manage allSaaSapplications accessed via a browser and configured within theServiceNow® Digital End-User Experience(DEX) product. The SaaS applications that can be managed through this report can be paid or free ones." - SaaS detection report

Best, Dennis

[Community Alums]

Thanks for quick reply. 

I read and further and understood DEX support only reporting of known & pre-configured using SaaS license connection. 

How will it detect if a new SaaS solution is used by one of employee. Since this SaaS solution was not connected using point 1 suggested above. 

Thanks,

Pawan

[dreinhardt]

Hi @Community Alums,

Unfortunately, I have not yet tested the product myself. The documentation can be interpreted in both ways, since further down it also speaks of “not managed” and “no software model”. I also assume that ServiceNow provides a correspondingly up-to-date list of common SaaS applications here. And we have to admit that if someone uses a new/unknown SaaS application from a start-up, we probably wouldn't recognize this directly from the browser history. Please keep us updated if you test it.

Best, Dennis