User Activity
Hi everyone,I’m currently facing an issue with the Wiz integration and would like to clarify how last found (mapped from lastDetectedAt) behaves, especially in relation to auto-closure rules. We have an auto-close rule that closes Vulnerable Items if...
We are observing that certain CIs are consistently reverting back to the cmdb_ci_computer class after Discovery runs.These records were previously classified under other classes (should be classed as Windows or Linux servers - depending on the operat...
05-05-2026
Hi everyone,I’m investigating an issue in ServiceNow SAM where a Software Model record (cmdb_software_product_model) is being created with all fields empty. Observed details of the Software Model record:Display name: emptyPublisher: emptyProduct: emp...
We’re seeing duplicate Windows Server CIs created by ServiceNow Discovery where the newly created CI has an empty Serial Number. These duplicate records appear to be created during Discovery runs and only once per affected server.Key indicators on th...
Hi Everyone, We observed an issue where Indicators are being reactivated even though their Indicator Template is already retired.This behavior was noticed after an entity change, which appears to trigger the out‑of‑box business rule: “Activate indica...
