PPN number and installed software

[nicknick]

Hi,

We have PPN number entered so model got created but as per Discovery map selected in software model table software installations are not getting selected from cmdb_sam_sw_install table.

What are the best practices to assign the installed software to selected PPN number

Do we need to take any manual action to normalized the product as per disocvery map values or what could be done to get the valid list of softwares.

or we shold not use PPN number in this case?

Regards,

Nick

[nicknick]

Hi Daniel,

Thank you for the reply. Here I got the exact answer.

But which step is recommended

1. To change the DMAP 

2. or to change the software Discovery model values to match to DMAP.

In current project, 95% entitlements for Microsoft & oracle  are not showing mapped installed software.

Please suggest.

Regards,

Nick

[Daniel Slocum · Accepted solution]

Nick,

I'm not how or what you are measuring to identify "95% entitlements for Microsoft & Oracle are not showing mapped installed software".  This doesn't seem accurate to me, nor can I think of a precise method of deriving such a number. 

The choice to change the DMap or manually set the values yourself is up to you.  The only prescriptive consideration is that in the current ServiceNow releases (Paris and lower), Software Model Lifecycle data is linked to Discovery Maps.  When you choose a DMap with related Software Model Lifecycles in the ServiceNow Content Library, those lifecycle values will be added as related records to the Software Model.  

You can choose to select a different OOB DMap or you can set the attributes yourself.  If you set them yourself, you may have less trial and error.  It is really up to you.

[nicknick]

Hi Daniel,

Thanks for the descriptive and to the point answer.

Regards,

Nick