Where can you find the last scanned date for an asset in ServiceNOW (NewYork)?

[Bugner]

Where can I find the last scanned date for an asset in ServiceNOW (NewYork) when the asset has been discovered by SCCM?

In a previous SAM tool this was always available and easy to find but being new to ServiceNOW I can't find the date.  This is the most recent date when the computer was scanned by SCCM.

I need this to confirm if there is an issue with the SCCM agent or check if the computer has been retired.

Thanks
A

[Nitin_NOW]

The "Last Scanned Date" field should be in software installations inventory.

From the left navigation search in ServiceNow look for Software Asset --> Software Installations. Once you get through this table, look for the 'Last Scanned Date' field/column. If it doesn't show up on the List view, click the gear/settings icon on left and get it into the Selected slush bucket.

Please hit correct/helpful if this resolves your issue.

Thanks

Nitin

[Bugner]

Thanks Nitin,  Thank you for the response

The Software Asset > Software Installations wasn't present in the left menu however I did find the table using cmdb_sam_sw_install_list.do

I've added the Last Scanned date as you suggested and I can now see this so it definitely helps. Thanks

What Im after is the same last scanned date but against the computer itself, otherwise I'll have to export the cmdb_sam_sw_install_list.do list and de duplicate it every time, which will be time consuming every time for something simple.

Ideally I just need a quick way to see what the computer was last scanned by the relevant discovery source.  Is this possible?

A

[Nitin_NOW]

I believe the 'Last Scanned Date' field is only present on the 'Software Installation' table. For you to quickly check this, you can mark the list view as Favorites on your left navigation. So whenever you want to see the scanned date, the easy way to navigate to the favorites and click on the Software Installation table which would open the list view on right. 

Please hit correct if this resolves your issue.

Thanks

Nitin

[Mike Condon · Accepted solution]

The CI record of the Computer should have a "Most Recent Discovery" date as well.