PPN number not found in SAM Pro Content Service - 65310110BC08F12 and 65323490BC08A12

iamkurt
Tera Contributor

Saturday

 

 

I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.

I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08F12 and 65323490BC08A12.

It seems that ServiceNow Content Service does not have these PPN’s and I am running into issues as I try to create them manually,.

 

 

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I try to enter the model name manually. In the legacy system, the PPN’s stand for below model names.

 

65310110BC08F12  -> Creative Cloud All Apps for Enterprise

 

65323490BC08A12 -> Creative Cloud Express for Enterprise

When I try to enter the model names manually, I am not able to do it.

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I search for the same in cmdb_software_product_model table and I can see it there.

 

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