PPN number not found in SAM Pro Content Service - 65310110BC08F12 and 65323490BC08A12

[iamkurt]

I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.

I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08F12 and 65323490BC08A12.

It seems that ServiceNow Content Service does not have these PPN’s and I am running into issues as I try to create them manually,.

I try to enter the model name manually. In the legacy system, the PPN’s stand for below model names.

65310110BC08F12  -> Creative Cloud All Apps for Enterprise

65323490BC08A12 -> Creative Cloud Express for Enterprise

When I try to enter the model names manually, I am not able to do it.

I search for the same in cmdb_software_product_model table and I can see it there.

[dreinhardt]

Hi @iamkurt ,

to unblock your upload, please create a custom PPN and link it with a DMAP to the product you’ve identified.

second, raise a content request with the content team. 
https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Best, Dennis

[iamkurt]

@dreinhardt - Also, should I be doing the same in all the environments? So far, I have done it only in one of our sub-PROD's. Should I be doing the same in every other sub-PROD and also PROD? 

I am asking this because I feel that if I create the 2 custom PPN's I need and relate them with DMAP in any 1 env, and log a case with ServiceNow content service team, the 2 PPN's would be propogated to other environmenst by ServiceNow content service itself. 

[iamkurt]

@dreinhardt - 

Many thanks for yopur feedback.

I am creating for this which has been provided by our ITAM team, and this is how its stored in legacy ITAM system

→ "65310110BC08F12  ->  Creative Cloud All Apps for Enterprise"

When I am creating custom PPN for the above, which entitlement definition should I use? 

I have below 3 options in my system

DMAP0060492    Adobe Systems Creative Cloud CC

DMAP0060497    Adobe Systems Creative Cloud CC Enterprise

DMAP0084844    Adobe Systems Creative Cloud CC All Apps

[Karan Singh]

Kindly refer to the KB below and proceed to create a Content Request:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305