Query on IBM License Metric Tool (ILMT) integration with ServiceNow

[Shantharao]

Hi All,
Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, 
I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations
Do we require Mid Server for ILMT integration, how can we upload the PEM certificate into Mid server
After the configuration if I restart the mid server anything will be effect
Thanks

[dreinhardt]

Hi @Shantharao ,

please check the official SN docs for setup ILMT with SAM Pro, setup with and without MID is explained there. If the ILMT is internal network, a MID server to connect to the system is required.

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

SSL Setup with MID is described here.

In case of detailed questions, please refer to the setup step and share screenshots of possible.

Best, Dennis

[Shantharao]

@dreinhardt @mikew_samexpert

I have uploaded PEM certificate with mid server and getting "503" response error,
Could you please help me to resolve the issue

Thanks

[MikeW0609686430]

Ths looks more like an issue with the MID server. Which directory did you load the certificates into?

[dreinhardt]

Hi @Shantharao, please Share more details where the 503 appears. Thanks