Questions about "User Allocations" tab of a Software Entitlement

[Jing P]

Hello, I have two questions about User Allocations of a Software Entitlement

Question 1, When the License metric of a software entitlement is "User Subscription" or "Per User", the "User Allocations" Tab is shown up.  In the "User Allocations" Tab, I can manually assign the license to a user or users in "sys_user" table. My question is what the "Assigned condition" in the "User Allocations" Tab does.

Question 2, If the "Purchased rights" of a software entitlement is for the active users (also other conditions) in "sys_user" table and also the active users will be changed from time to time with the employees come and go, how can I assign the software entitlement to the active users in "sys_user" table? and also the assignment will be automatically updated with the conditions of users in "sys_user" are changed.

[Engelica Adalia · Accepted solution]

@Jing P   As per ServiceNow, the "Assigned condition" is a condition a user item should satisfy to be granted entitlement for this license (e.g., Active is = True; you can only assign the license to an active user in the "sys_user" table). There is no "Assigned condition" by default, so the "Users Allocations" tab is pulling all the data from "sys_user" table regardless of status. 

I don't think an automatic update is in place if conditions have changed (e.g., user is no longer active in the sys_user table). User will remain assigned to that entitlement. What you can do is report on those entitlements with inactive users and then do the update manually (remove those users from the allocations). 

[Jing P]

@Engelica Adalia  Thank you so much for your reply. Looks like I need to handle the user allocation manually if the conditions of users are changed. Thanks for the suggestion of running a report on those entitlements with inactive users and then manually remove the inactive users.