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Software Entitlement User Allocations Empty

Hi everyone, we are starting to use SAM and I'm struggling to get the User Allocation information auto-filled into Software Entitlements. For example, we have a Direct Integration set up with Microsoft 365 and it correctly pulled in our Software Mode...

DylanB by Tera Guru
  • 884 Views
  • 1 replies
  • 0 helpfuls

License workbench showing result for non licensable models

Hello All, We have some software model for MS SQL server with Developer edition which is free software. We made the filed License under management as false for some of the software models for this specific product SQL server. But still license workbe...

shivani42 by Tera Contributor
  • 465 Views
  • 1 replies
  • 1 helpfuls

updates to dashboards in software asset management

a. what are the best dashboards out of box for SAM and does activating DEX add any value .b.is there a way to create a dashboard view of all the applications normalized by SAM and also group by on prem location datacenter vs saas applications without...

Salesforce integration with SAM Pro servicenow

Hi All, We're currently involved in sales force integration within ServiceNow SAM Pro. However, we've encountered an issue where we come across blank users and software models due to missing publisher, product, version, and edition information. We're...

Report about monthly License Cost

Hello, we are using SAM Pro and managing SW Models, entitlements and user/device allocations. We have information about cost centers / departments available for each allocated user/device to an entitlement. What I am now looking for is a possibility ...

Thomas E_ by Tera Expert
  • 1738 Views
  • 6 replies
  • 2 helpfuls

Changes in Company overwrite Software Models

Good morning, we are in the setup of SAM and during playing with it, I found a "strange" thing. I have loaded into our Test System DEMO Data for SAM. I have 37 Software Models from Microsoft. When I now change something on the company, the name field...

frankeck by Tera Contributor
  • 705 Views
  • 2 replies
  • 0 helpfuls

Why aren't we getting reclamation candidates?

There are 370 Software Installation records with displayName: "*snagit"There are 72 of the 370 records with a value of "04/23/2023" in the field: "Last used"NOTE: 58 of the Software Installations have Active install="true"NOTE: All of the Discovery M...

Engineering Software License Management WITHOUT OpenLM / OpenIT

Hello, I am looking for a way to manage licenses for engineering software i.e. query license servers to get license allocations and usage from them and insert this into the corresponding ServiceNow tables - all without using OpenLM / OpenIT (since th...

Thomas E_ by Tera Expert
  • 1108 Views
  • 1 replies
  • 0 helpfuls

Developer Forum

Hi Team,List of Software's under Software Asset Management (SAM) in ServiceNow. Could you please help on this it's an urgent requirement?Thanks,Jyothi

Resolved! CSD 2.0 Table Missing

HiWe installed CSD 2.0 and the MECM Integration spoke.On opening the sub flow 'Revoke Application Template' in Flow Designer it reports the warning:"Warning Label cache error: Table not found: sn_ms_ep_mgr_spoke_collection"I checked System Definition...

Anton15 by Giga Guru
  • 1658 Views
  • 1 replies
  • 0 helpfuls

How do I automatically skip transfer order line stages?

Hello community;   I am trying to modify transfer order steps to reduce the number of tasks that need to be done. I've tried using flow designer to no avail.  I want to reduce the number of tasks when transferring an item to get it ready for fulfillm...

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Dash2 by ServiceNow Employee
  • 1809 Views
  • 2 replies
  • 2 helpfuls
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