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Resolved! Entitlements for support - best practice

We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...

G4P3 by Tera Contributor
  • 944 Views
  • 1 replies
  • 1 helpfuls

Resolved! Install Agent Client Collector without a Mid?

Is it possible to install Agent Client Collector without a Mid Server? I see in the .yml file that there is a set of lines that says you can configure the connection without a mid, but that didn't seem to work for me. Is this still a possibility, or ...

Dionbecu by Tera Guru
  • 1939 Views
  • 6 replies
  • 5 helpfuls

ITSM vs SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

veajenno by Tera Contributor
  • 339 Views
  • 2 replies
  • 1 helpfuls

End of Life on Workspace

EOL Products graph is not getting updated whereas my Software Product Lifecycle table is getting populated. Also, why my potential savings table is also empty.  

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ITSM as SAM

Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot! 

Potential savings values set at 0.00

Hello,  Our team has been trying to get a handle on Reclamation/Potential & Actual savings. I understand the concept of every license that can be reclaimed and if marked for reclamation should have a dollar amount. However, every software that I seen...

Importing Software Models??

Can you direct me to where i can import software models. Entitlement imports are easy to find, but i cannot locate the same facility for sofware models. Thanks

Software counter records creation/updated

Hi folks,1. Do we need to create records into software counter table manually or is there ant script/ schedule job/discovery/integration which will create records into this table automatically?2. I've noticed that records are being updated by system ...

User Subscription Export

Hello, Could you please advise on a limit of rows for exporting the "User Subscription" table under License operations? We currently have over 26k rows and it does not appear that we are able to export all of the data, whether by download or email. T...

ClayB by Tera Contributor
  • 617 Views
  • 2 replies
  • 0 helpfuls

SAM Metering on Terminal Servers?

Hello, how do you guys do basic metering (last used date) of software on terminal server environments?I checked the documentation and couldnt find any best practice. Is this "user assist stuff" even a viable option on a terminal server? https://docs....

Tone1 by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls
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