"Requested for" value is not getting populated in both RITM and Catalog Task

[spandana kalla]

Hi Community,

"Requested for" value is not getting populated in RITM and Catalog Task. Can anyone please help me with this. Please refer the snips for reference.

@Ankur Bawiskar 

Thanks,

Spandana.

[Hemanth M1]

Hi @spandana kalla ,

By looking at the screenshots Requested for is populated but its updated with invalid sys_id or record that doesn't exist in the system.

You can see icon beside theRequested for field , it indicates it has a value, click on that and open to see whats the value

and also would like to know how r u seeting the Requested for field???

Hope this helps.

[spandana kalla]

Hi @Hemanth M1, 

It's showing as "no preview available" but the user is there in users(sys_user) table. Can I know why it's showing as no preview available and blank in the "requested for" field in both RITM and Catalog Task.

Thanks,

Spandana.

[Niklas Peterson]

Hi,

Check the XML of the RITM record to see what value is actually in the field.

Regards,
Niklas

[Hemanth M1]

Hi @spandana kalla ,

As Niklas suggested, check the XML, if you find a value/sys_id for requested for check that in the sys_user table, if not verify how "Requested for" being set during creation