"Requested for" value is not getting populated in both RITM and Catalog Task
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-11-2023 10:58 AM
Hi Community,
"Requested for" value is not getting populated in RITM and Catalog Task. Can anyone please help me with this. Please refer the snips for reference.
Thanks,
Spandana.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 03:51 AM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 03:59 AM
Hi @spandana kalla ,
Are you checking on RITM record (i think this Requested for is from Req), pls check XML on REQ.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 05:16 AM
we checked it in REQ xml also ,we don't find anything related to "requested for".
Thanks,
Spandana.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 05:33 AM
It's populating for other software forms , but for this form it's not get populated. It's not the issue during the creation of set "requested for".
Thanks,
Spandana.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-12-2023 06:03 AM
The value is showing in XML, but it's not populating in RITM and Task. It's showing as "No Preview Available". Can anyone please say where the issue is.
Thanks,
Spandana.