Removed software still appears to require reconciliation.

Jen Wenrick1
Tera Contributor

We are using ServiceNow Discovery and SAM Pro.  I have some software that was de-installed from LINUX OS systems about 1 month ago.  Since then discovery has run multiple times, reconciliation has run multiple times and this software package continues to show up on these systems in the license workbench.  How does this work with Discovery and ServiceNow with regard to software that is de-installed, what should I expect to see?  Looking for more details on how this is supposed to work so that I can further troubleshoot please.  I also have the same questions about SCCM & JAMF integrations, but the immediate need/concern the LINUX server situation mentioned above. THANKS!!

10 REPLIES 10

Outstanding - thanks !