Renewal Calendar is not showing data for entitlements and contracts in SAM workspace

Lekh95
Tera Contributor

‎09-29-2023 03:38 AM

Hi Experts,

We have uploaded the entitlements in the system with all license type for SAM. We have the start date, end date and maintenance expiration date available in these entitlements records. When we are navigating to renewal calendar in SAM workspace we are not able to see any data in the calendar view however, the same data is visible in the list view. 

Has anyone faced similar type of issue? Any help is appreciated. Thanks!

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10 REPLIES 10

MercBuilding
Giga Guru

‎10-02-2023 01:52 PM

Hi @Lekh95 ,

   Can you elaborate your query with screenshots for better understanding.

 

Thanks

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geop
Tera Contributor

‎11-01-2023 06:44 AM

Were you able to find an answer to this one?

 

Thank you in advance!

Paula Stewart
Tera Contributor

‎11-13-2023 09:15 AM

I am experiencing the same results.  Contracts and entitlements are showing in the List view but NOT in the Calendar view.  Has this question been answered yet ?

Thanks !

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dreinhardt
Tera Sage

‎12-21-2023 01:31 PM

Hi @Lekh95, @MercBuilding, @geop, @Paula Stewart,

 

when creating a new contract in ServiceNow, the status is "Draft" and is needs to be approved to be an active contract.

 

The renewal calendar, this view shows upcoming and expired renewals with the following conditions:

  • Contracts with contract model types such as Subscription, Software License, and Maintenance.
  • Contract status Active or Expired (contract approval workflow)
  • Contract is link to min. one entitlement asset (Related list > Assets Covered)

Best, Dennis 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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