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Microsoft 365 Normalization

Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...

Lucas35 by Tera Contributor
  • 420 Views
  • 3 replies
  • 0 helpfuls

License Allocation Beyond Purchase Limits

Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...

Resolved! Software Entitlement import error in CNTR number

Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...

active rights vs purchased rights

I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...

Resolved! Required roles for Asset management

What roles/ permissions do I need assigned to me to be able to at least be able to search up the assets/hardware models/hardware assets in ServiceNow. I have the correct permissions on my account on our Production server but I'm trying to replicate t...

dadekore by Tera Contributor
  • 10544 Views
  • 2 replies
  • 10 helpfuls

Resolved! Only consider Production Servers under Software Entitlement

Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...

gvk by Tera Contributor
  • 635 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to install SAM Pro on my PDI

Hello,I am trying to install SAM Pro on my PDI.  I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie

SAM Content Service & Software Discovery

Hi, I would like to clarify on below 2 queries with respect to SAM Pro implementation. Kindly help with answers. 1. Does the content library works in non-prod instances?        - I would like to know if we create any custom products, ppns in non-prod...

Saran5 by Tera Contributor
  • 468 Views
  • 2 replies
  • 1 helpfuls
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