Hi Team,We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are no...
Dear experts, I try to create a date/time field called analyze start date and create a new business rule to fetch the date where the state changes to Analyze and before update. The execution script is as below, but it does not work as it won't show a...
How does reclamation takes place for DocuSign. last activity date is empty for all docusign subscription.So on what basic reclamation occur for this.I did not find any flow for reclaiming docusign license to check how we are fetching this data.
Is the use of the ITOM Discovery feature essential for managing SaaS licenses with ServiceNow's SAM Pro? Additionally, if ITOM is not implemented, what specific barriers or challenges might arise in managing SaaS licenses with SAM Pro? I would apprec...
while keeping the cursor in categories, we could see the hover or help tag. How can we remove this?
Hi all,does anyone here is an official ServiceNow SAM implementation partner?Do you know the conditions and if it is possible as a freelancer? RegardsFranck
I always thought I understood how Software was being populated by Discovery, but now I’m trying to look closer to troubleshoot the lack of ‘edition’ information with Adobe Acrobat, I’m left puzzled as to how software is populated into [cmdb_sam_sw_i...
Dear experts, I am currently facing a problem where I want to add and delete the certain tables' tabs that will appear only after I submit the risk event form shown in the screenshot below (Risk Event Entry, Impacted entities, risks, and etc). Where ...
Does SAM Pro have a 'standard' request workflow like HAM's Standard Hardware Asset Request? The only flows I see are two software ssset reclamation ones.
I was trying to locate information that provides more specific detail about the License Type "Subscription". It seems that any Entitlement which our Asset Managers have set the License type to Subscription displays as Compliant. However, it also also...
Anyone has experience with integration of ServiceNow witt Ariba with automate purchasing processes? Apparently without HAM PRO module it is not possible to bundle multiple requests. Thx
Can someone explain to me the difference between these two remediation options in SAM Pro? They both appear to create removal candidates. Remove Unlicensed Installs and Remove Unallocated Installs Remediation Options. Is there an article that gives ...
Is possible to hide the modules in the list in Digital portfolio management workspace?
Dear experts, I want to add in SLA due and also Activity Due to keep track on the tasks on hand and to keep up with all the risk event tasks. But currently when all the fields that are related to Due Date, it will appear as UNKNOWN in the form. Why i...
Hello, I have a scenario where two discovery models have been created for the same edition due to slight minor version differences: Two install records have been created for the same machine, but I want to be able to exclude one of them for license ...
