This discovery model, "Microsoft SQL Server 2016 (64-bit)," doesn't specify an edition. We discovered 50 devices with this model installed.We searched these 50 devices in the MS-SQL instances table (cmdb_ci_db_mssql_instance) and found multiple editi...
Good day,I'm using SAM Pro with my instance version set to Tokyo. I have a Microsoft 365 entitlement that's due for renewal. After receiving the renewed license, I'm unsure whether to add a new entitlement with a new software model or update the exis...
Hi buddies, Currently I have SAM Pro in Vancouver release, integrated with Intune. I'd like to automate the reclaim for office 365 E1 and E3 subscriptions. Could I do this with Intune, or Intune spoke? As an additional question. The out of the box re...
@SrinivasRamanu1 I've attempted to research relevant ServiceNow documentation/training, YouTube videos, and forum posts for clarification on multiple SAM reconciliation topics. Are there suggested resources that expand on SAM topics to assist in tr...
I'm having one form and on that having request approval UI action once assigned to click on it approval will goto the another user once that user approved from self approval then on activity tab of form its showing approved by system instead of user ...
I have a software model with a subscription license type, and I've connected this model to a catalog item. In the out-of-the-box (OOB) setup, when I modify the cost field in the model, it triggers a change in both the Cost and Price fields (but this ...
Hi, I am looking for a solution where I want the cost details of all my software spends and single unit price of rights. I have seen this good slide(attached) on "How SAM works on a high level" and there are three different ways what you have shown1-...
Good Day,We are currently on the Utah release, but have been using this Replace/Insert Contract button since we were on Orland. This process we were taught by a consulting group we hired.When you need to renew a contract for a new term, go into exi...
Hi,I need to show calculated value from other fields, so I have created new functional field, but now I struggle with the function. No idea what I am allowed to put in that function definition field, since it seems to be restricted to only limited nu...
Issue observed with snow ageing data. Tickets are not active as it were closed. but the status somehow has changed back to awaiting info or Open. Can someone help me with this?
Hi All, For a software model, we have software installations info but when reconciliation runs it should not consider Installations instead it looks for the value entered in "Resource Value" table. The entitlements also adjusted with metric as common...
Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks
I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing: ...
If CI is not updated for how many days, the record in cmdb_sam_sw_install deleted?deleted?Currently, it appears to be deleted after 90 days.Do you know of any BRs or jobs that are deleting cmdb_sam_sw_install records?If you know of one, I would like ...
I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from unde...
