Report on assets previously assigned to a user

Jon Collins2
Kilo Sage

Hi Folks,

Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to a specific user in question. 

Thanks in advance!

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Jon Collins 

Is the table audited?

If yes then you can check the history table for this -> sys_history_line and sys_history_set

If the table is not audited then it's not possible

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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5 REPLIES 5

Scott Halverso1
Mega Guru
Mega Guru

Great idea!  We've been submitting ideas to ServiceNow to bring a consumer grade My Assets feature to ServiceNow.  To me this is an extension of that vision.  Similar to what has been done on the mobile, but with the addition of being able to take action, such as giving a launching place for the user to attest that they still have the device/software.  And to your point a place to see a history of the devices/software they've had.  As Ankur pointed out there is nothing in the system other than looking at audit logs of the asset to see the audit log of the value of the assigned to field.  Reporting on those tables is against best practice for fear of creating performance issues.