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Can we automate SAM (Software Asset Management) using ATF?

Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...

SAM Implementation Helpful Documentation

Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.

Resolved! sn_cmdb_user cost?

Is there a cost to assign someone a role for sn_cmdb_user? Trying to see if we need more ITIL licenses

mburns74451 by Tera Contributor
  • 405 Views
  • 1 replies
  • 1 helpfuls

Removal candidates are getting created with empty fields?

I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with  more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...

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Concurrent licences showing Not Compliant

We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...

Mike88 by Tera Contributor
  • 1644 Views
  • 8 replies
  • 1 helpfuls

SSO Last Activity inaccurate

We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM.  When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...

Undo of manual normalization? Greenfield, essentially?

Good morning!I am working on an implementation of SAM Pro that was never setup correctly by the partners who did so.As such, the people have been "using," it partially, but incorrectly.They have been using the license workbench, did not have content ...

Same model but different PPN's

I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...

iamkurt by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

Uninstalled software detected to be consuming license

Hi everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing those devices that have uninstalled the software. Checking with SCCM and there is n...

Ph_m B_u by Tera Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls

prevent redirection of catalog item to backend view

Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...

may13 by Tera Contributor
  • 586 Views
  • 8 replies
  • 0 helpfuls
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