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Email Integration issue

Hi Team,I'm facing an issue with the email integration between ServiceNow and an external email account using the POP method. The connection has been established successfully, and initially, everything was working as expected. For the first 3–4 email...

SAM Pro Reconciliation rules

Hi! We are trying to configure SAM PRO in my organization and I am wondering if and where it is possible to modify/add reconciliation rules? I'm particularly interested to understand how reconciliation treats installs with 'last used' empty. We are u...

MagdaB by Tera Contributor
  • 422 Views
  • 1 replies
  • 0 helpfuls

Manual creation of Software Installation record

Hi,I wanted to ask if anyone knows if there is an OOTB way to create a record in the Software Installation table without going through Discovery or SCCM. We are currently importing software installations from Discovery, but some applications are not ...

andrea_m by Tera Contributor
  • 723 Views
  • 3 replies
  • 0 helpfuls

SAM-SaaS intgeration for Confluence

Hi everyone, Does anyone worked on SaaS integration for Confluence?Whenever Im trying to get token from confluence , dialog box appers and says "This app requires access to a confluence site which you dont have access"Does anyone have any idea? Regar...

dhivyalaksh by Tera Contributor
  • 519 Views
  • 3 replies
  • 0 helpfuls

Resolved! Best OooB setup to assign licenses?

Hello forum, We're planning to create a way for agents to assign licenses in a user-friendly way, without having to access tables directly - something like a portal/form/somewhere where they can go and pick the name of the user/device, entitlement an...

G4P3 by Tera Contributor
  • 421 Views
  • 1 replies
  • 0 helpfuls

Safe to delete entitlements?

Is it safe to delete entitlement records? Is the total cost calculated automatically, and will it adjust itself if I delete the entitlement records? I uploaded some test entitlements and added 35 purchased rights. Added two more records for a product...

iamkurt by Tera Contributor
  • 320 Views
  • 1 replies
  • 0 helpfuls

SaaS integration-Error as Socket is closed

Hi all, I have integrated JIRA with ServiceNow using SaaS but the scheduled jobs used to calculate last activity was failed and no message in job logs. When I check for outbound logs, it says "Socket is closed" and Error code -1What's the reason behi...

Best Practice for Perpetual Entitlements with Maintenance

Hi all, I am hoping you can assist with this question as we are seeing some odd results in license workbench for software titles that are perpetual with maintenance.  I am looking for best practice as within entitlements, perpetual license types do n...

Stephen42 by Kilo Guru
  • 1684 Views
  • 6 replies
  • 1 helpfuls

Build security group grid

How  to build out that best practice security grid for many regions within organization? The list of the roles, the description of what the role does, you know what task is performed. We can keep all of that.From like the US chart that this the US ha...

Cost center & Company restrictions

Hi Team, Can anyone share the document or line diagram or materials on how cost centers are aligned in Workday and what are important aspects to consider for company restrictions.   Presentation or any line diagram or content would help

Resolved! How to send an one email notification to multiple users in service now

I am having an issue where, email notification will be sent to multiple users separately. which means let's say there are 10 users, same email notification will be sent to each user separately, so there are 10 email notifications will be generated in...

SSA1 by Giga Expert
  • 3734 Views
  • 3 replies
  • 4 helpfuls
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