SaaS integration-Error as Socket is closed

[VengadeshB52217]

Hi all,

I have integrated JIRA with ServiceNow using SaaS but the scheduled jobs used to calculate last activity was failed and no message in job logs. When I check for outbound logs, it says "Socket is closed" and Error code -1

What's the reason behind this .Does anyone have any idea?

Regards

Vengadesh

[Gomathi Kannan]

Hi @VengadeshB52217 ,

Usually Socket error will come only if there is any network error issue or server-side issue. Hence try to verify the endpoint is correct and make sure the endpoint used is correct.

Try to get logs from JIRA team and see if you can find anything on those logs

Lastly see glide.outbound.tls_sni.enabled  is set to true in your ServiceNow instance. Refer this KB  from ServiceNow: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815903

[VengadeshB52217]

Hi @Gomathi Kannan ,

Actually endpoint is correct. Scheduled fails doesn't fails for all the run. In some cases alone 

For that also Do I need to check for endpoint?

[Gomathi Kannan]

Can you please elaborate more on the cases which are getting failed?

BR,

Gomathi K

[VengadeshB52217]

This will be happen through scheduled jobs ,that will run every one hour once. on the start of the day ,the first run gets successful but the upcoming runs are failed with logs socket are closed