SAM Content Service & Product Classification for Custom Products?

[SebastianBarnes]

As part of the SAM Content Services, does ServiceNow provide Product Classifications for Custom Products? A challenge that we are currently facing is that we have several custom products with no close OOB match, and we need help classifying them. 

If not through Content Services, does anyone else have any recommendations for classifying products without manual research for each product?

Thank you,

Sebastian

[dreinhardt · Accepted solution]

Hi @SebastianBarnes,

as long as you or your customer do not have access to other databases, such as: Technopedia / Data Platform, then it will unfortunately remain with the manual research.

I would suggest to raise a ServiceNow ITAM content request to add the software to the content library, during this process the content team will do the research and classification for you. IT Asset Management content request process (servicenow.com)

Best, Dennis