We are using ServiceNow SAM Pro.There are two tables where the PPN is stored. - Software Product Definition[samp_sw_product_definition]- Subscription Product Definition[samp_sw_subscription_product_definition]When registering an Entitlement[alm_licen...
Hello, I would like to know the SAM Pro will still pick those software installs that has false Active install status when computing the Software Compliance report? Thanks!
Hello all,we have recently enabled SAMPro Plugin and publishers packs.Where can i see the oracle database, packs and option in SAMPro. or what configurations or steps we need to follow to have the above data available in the respective tables
Dear Community,Who can explain how ServiceNow SAM Pro calculates the Total number of products in the SaaS asset analytics dashboard?Taking in consideration that SAM Pro relies on a Direct Integration Profile for a specific publisher, here in this exa...
We are using SAM Pro.If the contract is renewed after registering for the entitlement, update the entitlement's start date/end date/purchase right. The Active right is not equal to the Purchase right, but is calculated as the sum of the previous data...
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
Hi, I currently have a particular product for which we have commercial editions and free Community editions installed. The discovery models for each of the installs are associated with the same Software model / Product which includes all editions. Is...
I have installed the following plugins but cannot locate the "Workday Integration Profile" in:Core UI: All > Software Asset > SaaS License > Direct Integration ProfilesSoftware Asset Workspace: License Operations > User Subscriptions > Direct Integra...
I would like to ask if anyone have the situation below or any suggestion on how to put PO number for the expense line if I don't want to create custom field. When I add a Software with License Type "Perpetual + Maintenance", I add the PO number in En...
import completed successfully but resulted in import errors. how to resolve duplicate errors if its more than 50 duplicate entries after the microsoft licensing statement import in software asset workspace .
Looking to pull data or a report that would show:By vendor (or publisher, either works) - the list of products or entitlements within each vendor. Would have to include license counts, start date, end date and cost. I am thinking the software entitle...
does anyone has complete implementation guide of acumatica and servicenow integration
Hi, have some doubts about the following question, would it be the right answer option (d) Software Entitlement? as the other tables do not exist and Software Installation is discarded. Which of the following is required to identify users and devices...
Hi All,We are having issue with MS dynamics integration.It was working fine till oct 9th. The issue is showing as invalid username and password combo. The MS team confirmed that the credentials which we used to fetch the refresh token got on Oct 9th....
We are trying to set up SSO applications in Software Asset Workspace. We have connected to Microsoft Azure AD and there are two scheduled jobs that run daily without errors however the SSO Applications that we have Software Models for keep having the...
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