Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...
Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!
Hello , I have a published Integration profile in which the jobs scheduled are completing successfully with a available OAuth token (not expired), and software models are created available in software models but software models are not appearing in I...
We have this on a script and we cannot find what this function does and what tables it interacts with. Can anyone help us find out so we can configure the necessary data needed? var licId = new global.SAMPremiumUtils().getLicenseWithAvailableRights(...
Hi experts, I've entered a cost in the software model and the software entitlement. Also, Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming ...
Hello All,I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U...
In Xanadu version of ServiceNow, in software lifecycle reports (sam_sw_product_lifecycle_report_list) table, they are new fields added in relevant to vulnerabilities of the software, the newly added fields are 'Critical CVE count,' 'High CVE count', ...
ENTITLEMENT: Broadcom vSphere Enterprise PlusLICENSE METRIC: Per Processor (perpetual)LICENSES OWNED: 1461 LICENSES REQUIRED: 968COMPLIANCE POSITION: non-compliant WHY? WHY? WHY? WHY? WHY?
I have been struggling with this for a while now. What is the process for actually enabling a publisher pack?I thought it would be through plugins, but when I try to search for the Microsoft Publisher pack, there are no results showing.Any help is ap...
I have number of software listed in spreadsheet and need to create a request items for requesting software.now the question hunting me is do we need to create requested item for each software? or can we go ahead with one request item?the request proc...
Hello All,We have seen SN discovery & SCCM discovery overwrites software installation records. In software installation table, we have seen duplicates records but with different discovery source and versions. For example, CI is discovered by ServiceN...
Hi All,We use both SCCM and Intune as discovery sources for SAM. Unlike SCCM, Intune doesn't manage uninstallation well, meaning that you end up with multiple records of different versions of the same software, as mentioned, for example, in this gre...
Hi everyone,Integration is setup and able to retrieve data from Jira portal but for around 1000 users the last activity data on the subscription table is showing as Null... Can someone pls help on this.. Thanks
Hi,As part of a process to clean up Adobe Creative Cloud installations for one of my customers, we have been creating software models with conditions to consume certain installs. One of these models targets installations with versions starting with 1...
Hi, I need to create a field to store a duration time in hours and minutes, I need this field to have an arrow to increase or decrease the hours and minutes, I achieved it through a UI macro, how can I store these values ​​in servicenow?
