Hi,I am implementing sam pro and I have got the list of entitlements. We have 300 products and the license type = subscription.Using OOB saas integration , we are able to get the subscription information for few products like adobe, O365.Discovery is...
Hi Community,Does anyone has any idea or manage to hide this part of the screen from the ITAM sourcing screen? Just wanted to understand whether this a major customization or is this something that can be easily done?Thank you.
Installation records discovered for Microsoft Copilot are missing the edition details.While the version information is captured, the edition (e.g., Copilot for Microsoft 365, Copilot Pro, etc.) is not populated.Is there a recommended way to retrieve ...
Hi Team, we are doing an integration with Saas Microsoft 360 with ServiceNow Saas. while doing a connection, we are experiencing below error message however the connection status shows successful. Error: {"error":{"code":"Authorization_RequestDenied"...
I would like to create a report that has software entitlement data along with the related contract data. Can this be done? If yes, what are the steps to create such report?
Hello! Just wondering if anyone has turned on the Oracle publisher pack and has been successful with their ELP? I looks like Siebel is not part of it, so is anyone else managing these licensing within SAMPro?
I am migrating some software licenses from a legacy ITAM tool to ServiceNow SAM Pro. As people working in SAM might be aware, I need to import entitlements first and then allocations. I have done some work on the raw extract provided by themFor this ...
I am currently testing SAM Professional.I understand that it is easy to create a Catalog Item (pc_software_cat_item) from the related list of the Software Model (cmdb_software_product_model).However, since preparations for M365 integration are delaye...
I have an application connected through SSO Integration Profile (MS Entra ID). This app has few AD Groups connected. I want to count only subscriptions from one of the groups (others are related to not licensed accounts) However no matter how I set u...
We are migrating from a legacy ITAM system to ServiceNow SAM Pro.Currently, I am onboarding (migrating) Microsoft Perpetual entitlements and allocations.I am doing this for Visio and Project - 2019, 2021 and 2024 models - all perpetual.By definition,...
Some software licenses count when it is in Production or Test. Some software licenses only count in a Production environment and not in Test. We would like to be able to filter out Test software installations when appropriate.Does anyone else do this...
Hi there I need to create Custom License Metrics in ServiceNow for the below IBM metrics and need to know how the script for calculating the metric was put together. Any insight here would be much appreciated! 1) Floating User Single Install2) Manage...
After ILMT integration as well. We have deployment under ILMT tool still License Required is 0. Can you help me how can i resolve this issue ?
Dear experts, I want to setup a due date field for an activity but when I create a new column and select the field type which is due date it shows UKNOWN in my form, whereas when I changed it to Date/Time, the UNKNOWN is gone and the field is working...
For example, assuming a scenario in which "Microsoft 365 is requested in a Catalog Item and a license is granted to the applicant," what is the best practice for holding the amount? Catalog Item has a Price field OOTB, so should the currency and amou...