SAM Entitlement not being associated with installed software

[Flybook]

Hello Experts,

I am new with SAM Pro and trying to learn how to create entitlements for different products. 

Creating entitlement using PPN for Oracle Java SE Desktop Subscription - Named User Plus (L106376) and Oracle Java SE Subscription - Processor (L106377) is not being associated with installed software

Description: 1) We do not see all possible installed software related to Oracle Java.
2) Our count for oracle licenses are way off compare to what shows as uninstalled licenses.
3) When we create entitlement using PPN provided by Oracle, license do not get associated with installed software. it shows uninstalled software as is after running reconciliation for Java Development Kit and shows none installed for

Java SE.
L106376 - Oracle Java SE Desktop Subscription - Named User Plus
L106377 - Oracle Java SE Subscription - Processor
4) Our imported PPN is not associating with the SW installed. Wrong PPN?

5) After running reconciliation, none of the oracle products show compliance or any entitlement created. (image attached)

6) Entitlement state is set to On Order instead of In State (when created by me)

7) When entitlement created by other team member, it is being set to In Use but yet it is not associating with SW installed. 

😎 Discovery models are normalized - checked

9) We know it is installed on our servers - checked

Why is it not associating with SW installed and why entitlement state is not being set to In Use for me? 

Any help is greatly appreciated!

Thank you!

[Michal Sadowski]

Interesting.

This confirms there is no correlation established between the installs & their discovery models on the one hand and the software models & entitlements on the other hand...

1. Could you share the view of some of the Java installations from Software installation table (Go to cmdb_sam_sw_install.list from Filter Navigator and search by Display Name and/or Publisher) with Display name, Publisher and Version attributes visible? 

2. Also, how do you know they are normalized?

[Jeff Robles]

Hi Michal,

1. Here are some installations:

2.  The majority of Java Discovery Models indicate "Normalized".  5 of the ~140 show partially normalized with no normalization suggestions for anything Oracle.  Is there another place to confirm?

Thanks for the links to the resources.  I will check them out.

[Flybook]

Hi Michal,

I have selected entire subscription period and start and end dates are 12-23-22 and 12-22-23

[Michal Sadowski]

hi @Flybook 12-23-22 is tomorrow so the entitlement still does not cover the installations today (12-22-22). This may be affecting the reconciliation results. Try changing the Start date so that it covers today or wait until tomorrow and Run reconciliation again. Fingers crossed 🙂

[Flybook]

Hi Michal,

I have selected entire subscription period and start and end dates are 12-23-22 and 12-22-22.