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Software Asset Workspace
I need to know where is this form or request stored. I don't believe is a custom form, and I can't find it in UI Builder or anywhere in the instance. Maybe I'm looking in the wrong places. This is related to the license operations tab on the Sowftwar...
Resolved! How are assets handled in service now when a device is retired with regards to Software removal
Could someone advise on the following When an asset is marked as retired and the data is wiped, how does Service Now know that the asset is no longer "In Use" so that the software can be removed. Discovery will look for a device and we can see what i...
Revert Normalization UI action(Button) is not available on certain Discovery Models
Hi Can someone help me with the conditions to be met for the Revert Normalization UI action on Software Discovery Models. I am able to see this button for most of the discovery models but it's not visible on some of the discovery models. Also the di...
Handheld devices in the Software Installations table
Hi, My company is now using Intune as a discovery source, which means that the software installations table now includes many handheld devices. We do not want to manage the software on these devices, so can anyone advise how we would prevent the soft...
Moving away from SAM Pro
Good afternoon!My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset c...
Resolved! What is the difference between the two tables(Software Product Definition vs Subscription Product..)
We are using ServiceNow SAM Pro.There are two tables where the PPN is stored. - Software Product Definition[samp_sw_product_definition]- Subscription Product Definition[samp_sw_subscription_product_definition]When registering an Entitlement[alm_licen...
How SAM Pro treating software installs that has "false" Active install?
Hello, I would like to know the SAM Pro will still pick those software installs that has false Active install status when computing the Software Compliance report? Thanks!
Oracle database options and packs visibility in sampro
Hello all,we have recently enabled SAMPro Plugin and publishers packs.Where can i see the oracle database, packs and option in SAMPro. or what configurations or steps we need to follow to have the above data available in the respective tables
SaaS Software Products calculation
Dear Community,Who can explain how ServiceNow SAM Pro calculates the Total number of products in the SaaS asset analytics dashboard?Taking in consideration that SAM Pro relies on a Direct Integration Profile for a specific publisher, here in this exa...
Resolved! Software Asset Management - Software Entitlement [alm_license] -> BR : verify and set active rights
We are using SAM Pro.If the contract is renewed after registering for the entitlement, update the entitlement's start date/end date/purchase right. The Active right is not equal to the Purchase right, but is calculated as the sum of the previous data...
Resolved! Why sn_cmdb_editor role part of ITIL? what functionality it provides?
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
Resolved! How to exclude Software Installations and/or Discovery Models from Reconciliation
Hi, I currently have a particular product for which we have commercial editions and free Community editions installed. The discovery models for each of the installs are associated with the same Software model / Product which includes all editions. Is...
Integrating with Workday - SAM SAAS Profiles
I have installed the following plugins but cannot locate the "Workday Integration Profile" in:Core UI: All > Software Asset > SaaS License > Direct Integration ProfilesSoftware Asset Workspace: License Operations > User Subscriptions > Direct Integra...
Resolved! PO Number for the Expense Line in Software Entitlement
I would like to ask if anyone have the situation below or any suggestion on how to put PO number for the expense line if I don't want to create custom field. When I add a Software with License Type "Perpetual + Maintenance", I add the PO number in En...
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