I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option. I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...
HiI am trying to implement the oracle GLAS by following the below documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.htmlcan anyone help me to understand ...
Is it enough to study the now learning course?
Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues. I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet "Any API calls that are ...
We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site...
How are other SAM Admins reporting on existing software entitlements to distinguish between different “Deployment types” such as SaaS, On-premises or Hybrid. Is there an existing field at the software entitlement, software model or software product l...
Hi, I am looking for sample questionnaire where there will be prominent questions to ask the stakeholders for a Citrix migration to CMDB particularly those revolving round the data source, integration, automation and workflows. Any leads will be appr...
Hello,We have JAMF integration in our enviornment where we import the software data from JAMf into servicenow. We have some import schedulers and data source. But it seems like the imports are not inserting the data into target table.For example, we ...
Hello SNow Experts, My team is trying to explore the use of Software Asset Management in one of our Sub-prod instances. I'm trying to integrate with our O365 environment, but, I don't seem to have the option to select it as an integration profile:Goo...
Hi All! I need to assign an attachment to each record in a catalog item request. This attachment is a mandatory element for each record. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of atta...
Hi I am trying to implement Oracle GLAS but I got a question while looking into the below documenthttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html The question ...
Where can I find the radio button to mark "Ignore Installs" for Xanadu
Hi I am trying to implement oracle GLAS data collection by following this documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html?state=seamless 1) when I...
I'm trying to find documentation, notes, and or information on the key differences between HAM and HAM Pro. Thank you
Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.