Resolved! ITAM Community
In this webinar, Webinar: Getting Sassy with SaaS Optimization - ServiceNow Community, it indicates that you can submit ideas to the ITAM Community. Does anyone know How do I get to the ITAM Community?
Forum Posts
Personal Instance is Offline
Hello Team, I have refreshed my personal instance many times from yesterday but it is still offline. I do not want to release the instance due to data and already installed all required plugins . Your assistance to again activate my instance is high...
Facing error while Integrating with Slack for SaaS license management
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
ACC-V payload not returning a useable Logged In User value
We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...
Resolved! Ignored installs
Hi, I have a lot of ignored installs in SAM Pro with 3 different reasons I don't understand: Inactive install - Even if an install is 'inactive' (what does this even mean?) we should pay for the license if it is installedInstalls for Microsoft SQL S...
SAM Pro - Unlicensed Installs into Reconciliation for Adobe Acrobat
Hi everyone, I am facing problem to reconcile for Adobe Acrobat, FYI- its integrated and pulling all license subscription users.There are unlicensed installs which are coming under one software model Adobe Systems Acrobat But there are two different ...
No License usage appearing in license usage tab
Hello Everyone,i am not able to see any license usage in software asset workspace under license usage tab. Earlier, all license publishers usage was available but after some time it disappeared from the tab and now it shows 0 all publishers. Attached...
Resolved! I could not add in a new form section nor new fields in Form Builder suddenly
Dear Experts, I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and aut...
Resolved! Enterprise license covering Editions with different software model name
We have an entitlements for an Enterprise Edition of a product. This Enterprise Edition covers all editions of single products (installations) that have been discovered and have a different Product name (Software Model).I tried 2 solutions.- I arrang...
Licensing entire VM Cluster for products only on some hosts
Hi, We have a number of products that require an entire VM cluster to be licensed irrespective of whether it is deployed across all physical hosts. i.e all physical hosts within that cluster must be licensed even if that cluster only has the software...
why ACC agent deployment through JAMF is not working
Hi All,I am trying to deploy acc agent through JAMF like we do through SCCM but it is failing. I have refer to the servicenow documentation. but when we do manual installation it worked. Can someone please help.Perform a single-line Agent Client Coll...
Can I import the entitlement data without publisher packs ?
I haven't installed the publisher packs , can I import the entitlement data ? will there be any problems if I upload the entitlement data ?
Can we use SAM pro in PDI ?
in my PDI I have sn_itam_hamp (software asset management plugin) when I tried to install it , com.snc.samp (SAM pro ) was in dependencies , after installing the plugin I can see the com.snc.samp (SAM pro ) in plugin installation history . Does that m...
Same PPN on different versions ?
Assume I kept same PPN numbers for adobe standard and professional , when I upload that data does it throws any errors ? that you have the same PPN number for two different products ?
Has anyone worked with publishers like Abbyy , Litera compare , infragistics ?
Has anyone worked with publishers like Abbyy , Litera compare , infragistics ?if yes Where can we get purchase info for this publishers ?Like adobe do we have any portals / do we need portal access for this ?How licensing works for this publishers?
