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Last activity date is not receiving for M365 integration

Hi All, Last activity of M365 integration is not receiving for all the  subscription. I have run the 'SAM- collect Microsoft 365 usage' job and it is showing the complete status, but last activity is not receiving in 'samp_sw_subscription' table. cou...

Resolved! User allocation import created new user records in ServiceNow

Hi All,I have imported user allocation via import sets and for the users that are not available in the user table , I was expecting the user allocation to be skipped but instead it created new user records and added the user allocation. I don't think...

VennilaP by Tera Contributor
  • 541 Views
  • 2 replies
  • 1 helpfuls

Resolved! Create "Entitlement" for Microsoft Products

We are implementing SAM Pro.Our organization has purchased the following licensing rights.Which of the list below should be registered as Entitlement?When I purchase an E5/E3 license, some of the lists below are included.Can you give me a guide if I ...

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jinhuis by Tera Contributor
  • 575 Views
  • 1 replies
  • 1 helpfuls

Non-standard Entitlement Import Error

Hello @dreinhardt  One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...

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Duplicate User subscription for Adobe

Hello @dreinhardt  I was hoping if you could help me with this. One of my clients is seeing duplicate subscriptions for "Adobe creative cloud all app". The previously assigned subscription for "Creative cloud All app" have been migrated over to "Crea...

Active scheduled Job is not running

Hi, When we execute this "SAM- Apply latest content change" scheduled job, it is not run.This job is active but still not running. We checked on job results but this job is not visible in this page. Could any one please help on this.

SaaS feature usage is not displaying records.

Hello, We have direct integration profiles setup for Adobe and Microsoft 365. We want to leverage every feature of SAM Pro for cost saving opportunities and the SaaS feature usage is quite appealing in this regard. The problem we are facing is that t...

ClayB by Tera Contributor
  • 950 Views
  • 6 replies
  • 4 helpfuls

Resolved! CIS Datacenter (Windows Server Datacenter) optimal calculation

Hello! I have entitlements of both CIS Standard and Datacenter.  Both are in Use, perpetual, with a Per Core (with CAL) license metric from Microsoft and the default DMAP already setup. Our normalization is 100% completed, we see several thousands of...

1__ElieB by Tera Contributor
  • 1632 Views
  • 6 replies
  • 3 helpfuls

Asset audit on Consumables

Hi, I have not found an OOB way to do an Asset audit on consumable items. Does anyone has a solution for these scenario's: Do a count of consumables in a certain state of a certain model in my stockroom. In Asset audit terms: Create an Asset audit on...

Ed Laar1 by Kilo Guru
  • 859 Views
  • 2 replies
  • 1 helpfuls

Software Model to Change Management Linkage

Hi, I have a requirement to raise changes for Software Packages or Software Models which we manage in SAM as there will be rollouts happening for them and we want them to go through change and release management process. I was not able to find any li...

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