SAM - Generate Data For Software Lifecycle Report scheduled job

[psyherin]

Hi All,

I am using SAM workspace and trying to open the Software Product Lifecyle report, but it is coming up as empty. The table sam_sw_product_lifecycle_result is empty as well. The scheduled job SAM - Generate Data For Software Lifecycle Report is running but it seems it is not collecting any data.

The content library is updated as well as the software products are normalised. Have not made any changes to scheduled job or script includes related to SAM and they are all OOTB.

I am trying to troubleshoot and pinpoint the issue but not able to find it.

Any help is appreciated.

Thanks

[Community Alums · Accepted solution]

I can see that below job and Script Include populates Lifecycle Report. I can clearly see that it has  condition active = true , so data will not be populated if all your lifecycle records are active false.

I could check that we also have around 5000 lifecycle records as active false but they are just .5% of all lifecycle records. If all your lifecycle records are active false, You may raise a case with ServiceNow to find out. I would also be interested to know why they have disabled all lifecycle records

Scheduled Job - /sysauto_script.do?sys_id=db696cbf0f521010a2bb13b2ff767e98

Script Include - /sys_script_include.do?sys_id=468b4d1eb7221010a2bb8a04ae11a964

[psyherin]

Thanks Rajneesh,

We have raised a case with ServiceNow.