SAM Pro Software Usage Information

In which table software usage information is collected in ServiceNow for SaaS and Installed based software applications? Is it different for SaaS vs. Installed or Same?     

SAMPro Group Allocations where?

According to the ServiceNow Store release notes around SAMPro:- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation fe...

entitlement data display name becomes empty

Hi all, I was asked to load custom entitlement data into servicenow software entitlement (alm_license)table. But display name is missing after 3 business days after loading. so while checking the updated by field shows system.  Can someone please sug...

How to integrate ascendo ai with servicenow csm fsm workspace

Hi Everyone, Is anyone implemented the Ascendo ai with servicenow csm fsm workspace. Can anyone help me how we can integrate with step by step process.

Managing ServiceNow Licenses on SAM Pro

Hello all,We are in implementing SAM Pro for all SaaS slutions in the company.Does anyone have experience / knowledge of how to get ServiceNow Licenses into SAM?I know there's the Licensing Module. But there is no Connector for ServiceNow. We want ev...

Microsoft Entra ID integration

We are using the Microsoft Entra ID integration - the data gathered is shown in 3 separate lists SSO Applications, SSO Groups and SSO users - is there any way to get all 3 sets of data in one list with timestamps? - the idea is to build up a picture ...

Adobe Usage ( Last Used)

Hello ServiceNow Community,We’re currently integrated with Adobe and using SAM Pro to manage our licenses. Last year, we were able to see usage activity in the “Last Used” field within SAM Pro. However, for 2025, we are no longer seeing any usage dat...

SAM Workspace - Customize (Filter) which Publishers and/or Products are shown to different viewers?

All,      Viewers have different corporate responsibilities and I would like to customize or filter what is displayed in SAM Workspace based on the viewer.  For instance, if the viewer is responsible for Microsoft/Server based software, I'd like to s...

testing a post

I am trying to use word "flight" in community

How to pull software installed by users not through the admin rights.

Hi Team, We have SG-SCCM software to get all the installed software record details from the user’s PC . But we couldn’t see a few software records in the software installation even though that specific software was installed on the user’s machine.  T...

salesforce Software CAL Setup on ServiceNow SAM Pro

HRSD Implementation SAM Module

Hello Community Members, Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?What could be the process and how could we achieve that?Can Ser...

I'm implementing the OOTB login widget

Hi Here in service portal I'm using journey accelerate scope ,my requirement is i need to create a login page for my portal so I'm trying to use OOTB login widget for my portal after implementing the OOTB login widget getting some errors which are re...