Incident Access Control
Could you share some usecases adding ACLs or qury BRs on Incident table?I'd like to know the purpose and what fields are used for the control.
Forum Posts
Software contracts with multiple cost centers
background - our procurement platform(s) do not and will not be integrated into SNprocurement data goes into a datahub, this includes the contract #, contract admin, start/end, cost centers, etcdatahub data will import to SNIn the default contract fo...
Resolved! What is the relation between contract and software entitlement - can we make them work together?
Hello I am trying to link between the contract and software entitlement. I see that there are contract fields under the software entitlement but they are not link to the contract that can be found as different entities. Same from the contract there i...
SAM Pro Capability in Broadcom bundling
Hi All - Greetings !!! Case:Recently VMware was acquired by Broadcom, so the licensing is also transferred to broadcom and also it is available as bundles. Example VMware is one of the application in the bundle along with other applications. Question...
How does Saas integration data sync up with entitlements?
when we do Saas integration with any of the publisher the data comes into samp_sw_usage table right . Now how does this data gets sync up with the entitlements ? do we need to import entitlements for this separately just like we do for others ? how a...
Servicenow Oauth2.o integration with Jira
Hi Community, while I'm generating OAUth tokens..getting error as - "This app has not requested any supported Atlassian scopes. Check the authorization URL for your app and ensure that it includes valid scopes." Does this something needs check from S...
SAM Pro Lansweeper Integration
Hi all,we are currently checking the possibilities for connecting the software asset mgt. with lansweeper. The enduser devices and software installations are all stored in lansweeper inventory, so it might be an easy way to get the data to servicenow...
Source Request UI action opening a blank page
Hi, I am implementing SAM with Procurement plugin. Once request is submitted, it goes to source request task. In that task one UI action is present 'Source Request'. Once clicking it, it takes the user to $source_request.do page. It was working fine ...
Snagit Maintenance Entitlements
We purchased TechSmith Snagit licenses with maintenance. We created software entitlements for these licenses with the license type of Perpetual + Maintenance. During the first year, we were eligible for an upgrade to the next version with the mainten...
Resolved! Software Asset Management, software model field: Include in Software Inventory
Please can anyone help with information about a field in the Software Model [cmdb_software_product_model]. There is a field named "Include In Software Inventory" which takes the value true or false (check box in the form). Unfortunately the product ...
The status of a normalized Discovery Model after a Discovery run
I would like to know when the normalization process is performed.According to the documentation, the normalization process takes place when a new discovery model is created.Let me consider the following situation.Suppose a discovery model record is ...
Resolved! cant create an entitlement in SAM Version Washington
cant create an entitlement in SAM Version Washington. IS this a known bug?When i click on next, nothing happen
Report to show a monthly trend of licenses added to the software license [alm_license]
Hi, I am trying to find out if there is a way to create a report that shows the trend for the licenses for software assets? What they are wanting is to see the growth of the licenses for each of the software assets. For example, last month there we...
OpenLM
Looking for feedback on the OpenLM plugin within ServiceNow: 1. What it easy to install?2. Easy to integrate the data into the SAM workspace along with performance analytics Any lessons learned that you can share?
IBM Compliance in ServiceNow
Hi community! We integrated ILMT(APIs v2) with ServiceNow and we have visibility of the three tables as shown in the list and printscreen below:Peak Consumption By ProductPeak Consumption Breakdown By DeviceILMT Discovered ComputerIn the workbench vi...
