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SAM - Import Adobe User Subscriptions Failing

shivani42
Tera Contributor

‎05-19-2025 04:14 AM

Hi All,

I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying:

 

SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not Found</h1></center> <hr><center>openresty</center> </body> </html>

 

Anyone has any idea why am i getting this error?

Thanks in Advance,

Shivani

 

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8 REPLIES 8

InvaC
Tera Contributor
In response to VengadeshBa

‎09-12-2025 05:33 AM

Hi @VengadeshBa , 

Thank you for your feedback. 
Actually, I have already updated the plugin and I'm using the latest version. This issue is happening after. 
The connection contains the org ID and the OAuth Access token is available.  

Not sure what is causing the issue. 

Kind regards, 

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Revathi Kotha
Tera Contributor

‎09-12-2025 09:46 AM

If anyone is looking for this kind of issue, please let me know. Please take a look at the KB article, which helped me.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2428864

 

 

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MuratU
Tera Contributor

‎09-23-2025 03:45 AM

Hi @shivani42,

 

This article might help resolve your issue: [Upgrade to Yokohama] Microsoft 365 and Adobe subscription scheduled job fails - Known Error

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Nayan Mahato
Tera Guru

‎09-23-2025 04:52 PM - edited ‎09-24-2025 11:39 AM

Please make sure in the Adobe integration profile Organization id is not missing. Empty Organization id lead to this issueAdobe.png

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2428864

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