SAM Office Hours May 2025 – summary questions and answers

Brad26 · ‎06-11-2025

Hello! Thanks to all who attended the May SAM office hour session, another great session!

See below for summarized questions and answers from the session:

summary questions generated by CoPilot AI, reviewed and edited by humans
answers are human generated

Don't forget to sign up for June SAM Office Hours, we'll see you there!

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How can compliance be effectively managed within ServiceNow Software Asset Management (SAM)?

Answer: The Ask a Ranger: SAM videos are a great place for resources to get started on this!

What are the best practices for managing SAM Pro licensing?

Answer: The Subscription Management application can help with this!

How can user allocations be optimized in concurrent licensing models, and what are the limitations?

Answer: Presently, out of the box SAM functionality does not add more than the number of rights to allocations. If you would like to create an enhancement request on the Idea Portal, we can review and evaluate for a potential future product enhancement.

What methods can be used to allocate licenses based on locations rather than individuals or devices?

Answer: Instead of allocations, consider setting up install conditions. This can be done via the workspace or directly on the software model.
Workspace
Software Model

How can SaaS product usage be tracked effectively?

Answer: Direct SaaS integrations could be a great starting point! Check out SaaS License Management – direct integrations overview

What tools or methods can be used to track log-in frequency for SaaS applications, and what are the alternatives?

Answer: SaaS Detection and Agent Client Collector Visibility can help with this, see SaaS detection report.

What are the best practices for capturing inference numbers for software components, particularly for suites like Visual Studio?

Answer: Ensure the contractual terms for the suite are accurately configured in SAM Pro. If they are not, edit as applicable via Software suites inference.

How can child products be better associated with parent products in software asset management, especially when many child products are discovered?

Answer: Check out Create parent-child relationships between software products (available on Yokohama+ releases). If it appears new content may need to be added to the content library, please submit a support case. https://support.servicenow.com/now

Can additional license metrics, such as nodes or sockets, be included in software asset management?

Answer: A custom license metric can be configured If you have publisher-specific metrics in mind that are not currently in SAM Pro publisher pack, please consider submitting an enhancement request on the Idea Portal.

What are the recommendations for monitoring software usage with SCCM, and why is it suggested to monitor only 5-10 applications at a time?

Answer: Depending on the environment, this may help mitigate data consumption / bandwidth issues on the network. Once you've completed reconciliation for those 5-10 products, you can then work with SCCM admin to collect usage on a new batch of applications.
Note: SCCM metering consumes a large amount of space in the SCCM database. SCCM admins may request that you do not meter applications at the same time for this reason.

How does data from Azure SSO integrate into Workspace, and what potential issues might arise with data visibility?

Answer: See Integrating with Microsoft Entra ID for information.

What are the best practices for troubleshooting discrepancies between unlicensed installs in Workspace and expected figures based on software models and license entitlements?

Answer: This may vary depending on specific use cases; a good starting place is to ensure all of your active software models are correctly linked to active software entitlements.

What are the benefits of using both SSO for a general overview and direct integration for detailed SaaS application information?

Answer: SSO can give broad insights on overall SaaS usage, particularly regarding rationalization efforts. Direct SaaS is a great way to fully optimize specific SaaS products, especially those with high spend and potentially low usage.

How can one validate the successful configuration of the Oracle GLAS data discovery pattern after enabling it?

Answer: See Oracle Global License Advisory Services (GLAS) data collection using patterns and Download Oracle Global License Advisory Services (GLAS) data

vijaykan · ‎06-19-2025

Thanks @Brad26 for posting this summary. It's beneficial for those who could not take part in the session and also for those who took part (as these sessions are not recorded for viewing by participants later).
Please keep posting these summaries for the future sessions too.
Thanks to all your team.