Hi All,
I have a question regarding the renewal contracts - we are creating the contract rate card manually and noticed that expense lines are getting generated on its own.
Based on my research, it appears that expense lines on a contract are automatically generated by a scheduled job in ServiceNow. This scheduled job looks at each Contract Rate Card associated with the contract and checks the value in the ‘Next process’ date field. This means the timing of expense line creation is controlled by the Next process date. Please confirm if my understanding is correct here.
There is contract rate card for which the expense line didn't generate automatically, and I would like to know why. I want to know what scenarios can cause this.
Also, if the ‘Next process’ date field of 2 contract rate cards is same then does it generate only 1 expense line?
