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We currently use HP Asset Manager 9.6 for all asset management needs. We use it heavily for handling software maintenance/support contract and subscription renewals and I need to know how this same process is handled in Service Now’s Asset Managem...
can we use both software instance and software installation tables even after SAM plugin activation. will the applications/integrations work on software instance even when SAM is activated ?
Currently on the Istanbul releaseWhat is the recommended or intended workflow of an out of the box setup of ServiceNow. We are looking to adjust/create business processes that would utilize the Contract Management, Software Asset, Release (we are loo...
does anybody have experience on bdna integration with servicenow. do we need to activate the SAM plugin for bdna integration to wo
The list of the Discovery Models displays the Product ID for the discovered software. The ServiceNow Wiki describes the field as a "Unique ID for the product assigned by the manufacturer. Found through discovery." Can any correlation be made between ...
can someone explain software discovery model and software model with examples please. what data does these two tables contain ?
When I look at the list of Software Installations that are associated with a specific Software Discovery Model, I note that some of the CIs listed as "Installed on" components are considered "Non-Operational". Do I need to modify Discovery so we do...
Hello,We have a bunch of users who are "Assigned To" various software in User License Entitlement table. At some point, these users leave or move to different departments. I could always remove that record from the User License Entitlement table. ...
Hello,current situation:I have defined a Software Model and Software License for this model. This software license hast two contracts one for the license and one for maintenance. This maintenance contract has to be paid once a year. Is it possible ...
ServiceNow Discovery is not populating the Assigned to Field on asset or configuration item. The device is active on the network and discoverable. The only field it is not populating is the assigned to field which is a little frustrating because the ...
How to define the software is unauthorized installation in SAM, is it automatic?
Hi All,Still trying to sort out some details around SAM. I'm having issues sorting out the output I'm getting from SAM. I've submitted a incident to Hi but I figured I'd check here as well. Hopefully this will help others trying to get off the gr...
When I first heard about this new plugin I was excited to see how it would integrate with the Service Catalog. I see an UI Action to 'Publish to Service Catalog' and it seems to create a simple catalog item. Is there any other functionality besid...
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