SAM Pro Entitlement Agreement Type: Generic and ELA

[Ryan Ashley]

So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service.

My question is... why?

We're faced with a binary choice that affects two unrelated pieces of functionality. How does this make sense?

We want the downgrade rights to be populated, but we also want to accurately see the compliance status. Is there no way to do this?

[Srinivas Ramanu · Accepted solution]

Hi Ryan

Your feedback on this is very helpful. Technically, downgrades are applicable only for volume licensing agreements such as ELA, and hence when one selects ELA the downgrades are copied over. As Generic is not "technically: a ELA it is not copied. However, we are re-looking this design decision.

[David Waldner]

Yes please take this with you, also for me it does not make sense to restrict a "basic" function due to a selected agreement type. There are existing licenses with downgrade rights which have not a big Enterprise Agreement.

[Ryan Ashley]

I couldn't agree more. Many of our entitlements are not ELA but do, in fact, have downgrade rights.