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Oracle setup help

Hi The documentation for Oracle Publisher is confusing.Can someone who implemented SAM for Oracle applications like PeopleSoft, E1, JD Edwards, etc.. guide me on what the required setup is to perform?The Publisher pack for Oracle is installed, Servic...

avivs by Tera Expert
  • 841 Views
  • 6 replies
  • 9 helpfuls

XML export vs running import set

I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...

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SAM Pro

In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?

pittic by Tera Contributor
  • 437 Views
  • 2 replies
  • 2 helpfuls

Resolved! Missing SAM Workspace Plugin in PDI: Xanadu Release of ServiceNow

Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest  release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...

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AakashG3443 by Tera Contributor
  • 4474 Views
  • 12 replies
  • 33 helpfuls

SAM Pro and InTune Integration

We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...

ian_starr by Tera Contributor
  • 1942 Views
  • 5 replies
  • 3 helpfuls

report of asset for instock to inuse state change

Hi. I am trying to create a report which will give me list of assets which were in instock status and later changed to in use. we are trying to get cost optimization report for assets. we need to get list of all assets which were in stock earlier and...

nidhiKurmi by Tera Contributor
  • 210 Views
  • 1 replies
  • 0 helpfuls
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