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Microsoft Entra ID integration

We are using the Microsoft Entra ID integration - the data gathered is shown in 3 separate lists SSO Applications, SSO Groups and SSO users - is there any way to get all 3 sets of data in one list with timestamps? - the idea is to build up a picture ...

Stu2025 by Tera Contributor
  • 461 Views
  • 1 replies
  • 0 helpfuls

Adobe Usage ( Last Used)

Hello ServiceNow Community,We’re currently integrated with Adobe and using SAM Pro to manage our licenses. Last year, we were able to see usage activity in the “Last Used” field within SAM Pro. However, for 2025, we are no longer seeing any usage dat...

JonathanW by Tera Contributor
  • 888 Views
  • 3 replies
  • 4 helpfuls

Resolved! Setting the Cat or Sub Category form the incident form

We have our incident form that "Issue related to" field matches the Category. When a users submit the form I would like the Category to be updated.  Currently in my record producer I have a script that should pull the category into the incident table...

Roshni1 by Tera Expert
  • 1271 Views
  • 5 replies
  • 0 helpfuls

HRSD Implementation SAM Module

Hello Community Members, Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?What could be the process and how could we achieve that?Can Ser...

JeetenderA by Tera Contributor
  • 543 Views
  • 4 replies
  • 3 helpfuls

I'm implementing the OOTB login widget

Hi Here in service portal I'm using journey accelerate scope ,my requirement is i need to create a login page for my portal so I'm trying to use OOTB login widget for my portal after implementing the OOTB login widget getting some errors which are re...

GPavanKumK by Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

Software asset analytics

Hi , I have set up Adobe direct integration in my SAM workspace. I can see the user subscription data and the license data in my License Workbench after reconciliation. However, my Software Asset Analytics dashboard is still empty. I have already app...

AnikpreetS by Tera Contributor
  • 375 Views
  • 1 replies
  • 0 helpfuls

question with sam

Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...

Issue Activating SAM Professional Plugins on PDI

I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.

LarissaM by Tera Contributor
  • 439 Views
  • 2 replies
  • 1 helpfuls
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