Hi Team, In catalog item form level "select role" variable type "list collector " and that variable is reference to table(u_application_role ) table based on select records need to trigger approvals with record assignment group. After approving all...
Hi Team, i the catalog item form level "select role" variable witch is "list collector table(u_application_role ) table based on select records need to trigger approvals with record assignment group. after approving all the approval need trigger tw...
Hi Everyone,I need your help, please. I need to obtain the information from Sam Metering Advanced. I am observing that this error is displayed in the payload of the queue monitoring probe \"installed_software_with_sam_metering\":{\"error_msg\":\"cmd_...
How can I eliminate Child software from reporting in the Workspace. I don't want to create a Software model for Child software just to exempt it from the Workspace. example of child software reporting is .net Framework, .net Sdk and .netCore softwar...
We ran reconciliation for Red Hat and are receiving non-compliance for some Red Hat child products on the workbench. When we open the Software Model a message pops up indicating that the model will not be used for licensing. So now we are not sure ...
have some products that we do not want to discovery or want to make them compliant (currently showing as non-compliant). I've deselected 'license under management' but the products are still showing up on the workspace. How do we resolve this?
I understand that the best practice for assigning licenses to users or devices using Catalog Items is to install the com.snc.procurement plugin and use the Source Request button in sc_request > sc_task to assign them.I also understand that as a resul...
Hi All, Is the 'Normalization Data Services' plugin for CMDB included with the basic SAM license, or is SAM Pro required Thanks in advance, regards
I'm curious on how everyone creates their software entitlements in SAM Pro. I know there are the OOB methods, Manual, Wizard, and Bulk upload via spreadsheet. But how are others integration with other modules or custom tables to auto generate entit...
Hi All,My customer has requested a guide for the operations team to proactively monitor and maintain a healthy ITOM and ITAM environment. The guide will include daily, weekly, monthly, quarterly, and yearly activities.I am preparing a BAU (Business a...
I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.Add Products
We are looking for the best way to grant access to SAM license position, license dashboard, entitlement and SW contract data via classic views and within SAM Workspace but with READ ONLY permissions only. This should not restrict existing access to...
we have setup qualys integration in servicenow , we had a good amount of data pulled into installation data ?yesterday credentials were expired so we updated it with new credentials , and we also upgraded the instance yesterday , due to which all t...
Hi AllComing from a predominate HAM Background I fully get the Serial and Asset Tag requirement for a Physical device but I was baffled to see that the Serial and Asset Fields appear in the SW Entitlement form (we are implementing SAM) and are mandat...
Hello, I understand that table [samp_pinned_user_publisher] stores "Pinned publishers" in Software Asset Workspace from the blog below.https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573However, I cannot find what...
