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Resolved! SAM - Integrating with Azure AD - Xanadu

Hi Team, I am trying to follow the steps in here Integrating with Azure AD. As soon as I click on Get OAuth Token I get an error. See file. I get the same error in Dev Instance and Pre Prod Instance. Regarding the Azure AD role due to policies, I hav...

NeenaPatel by Tera Contributor
  • 667 Views
  • 3 replies
  • 2 helpfuls

Adobe Integration

Hello Team, I've done Adobe integration direct profile. I'm able to view user subscription data and profile is done correctly but unable to see software usage data. can you please help 

SAMPro - Ignore Adobe installation data

We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...

License usage on Azure Local and cmdb class

Hi, have 2 question related to the topic.would like to understand how do we capture license usage on Azure Local  (a virtualization solution on the on-prem estate)How would the cmdb class be modeled so that SamPro could still calculate the correct co...

Related to Certification

i have completed the certification on CIS from my company email id , now i have changed the company due to which i am unable to download that certificate from servicenow portal. Can anyone guide me how can i get my certificate.

sagrawal15 by Mega Explorer
  • 273 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Installation Table - Field - Workspace

Hello Community !I migrated my test environment to Yokohama release and since then I am not able to display the "related field" in the software installation table within the workspace (dot walking).Has this functionality been deprecated or what?Thank...

apulito by Tera Contributor
  • 504 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Asset Workspace is not available in PDI for Yokohama release

I have installed below plugins after installing PDI with Yokohama Release however Software asset workspace is not available under workspaces section. Activated Software Asset Management Professional for Engineering ApplicationsActivated Software Asse...

PradnyaR by Tera Contributor
  • 522 Views
  • 2 replies
  • 2 helpfuls

Move from SG SCCM to SG Intune

If anyone recently moved from SG SCCM to SG Intune, what are the things we need to take care before we completely phase out SG SCCM to ensure no to minimal impact on data or what are the different areas to check what could impact and what not before ...

Shanmukhi07 by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

Need help matching Entitlement with Discovery Models

Hello Team,I am trying to create a report in ServiceNow to match Entitlements with Discovery Models. I want to see which Entitlements don't have matched Discovery Models and vice versa.Essentially, I need to display if they are under-licensed or over...

shirodaniel by Tera Contributor
  • 539 Views
  • 2 replies
  • 2 helpfuls

Resolved! How can I fix columns in ServiceNow SAM Workspace custom report

Under SAM Workspace -> License Usage -> Reports - I have created two new reports. Like OOTB reports, how can I fix the columns for the team as shown in the attached image rather than all of them trying to dotwalk fields which I know shall be required...

SAM Fundamentals training

I am taking the SAM Fundamentals on demand course and attempting Lab 4.3.1.  When I get to the Overlapping Usage this tab is missing from the Software Asset Workspace in my lab instance.  I don't think I've missed any of the prereqs but happy to take...

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