SAM Pro Software Model Result Not Reconciling

Omeir
Giga Contributor

‎01-05-2022 01:28 PM

I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance.

We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates an over-licensed position by full amount of subscriptions.

It does not seem to factor in the unlicensed installations at all, nor am I provided with any remediation options. Furthermore, under software entitlement (which shows 154 active rights and available allocations) I do not have any option to conduct user allocations that may perhaps prompt the system to reconcile against the user-based installations. I have also validated the Software Model for this product includes a Discovery Map that looks for all Office Timeline installations (any version, any edition).

In a previous Now Community post, it appears that Remediation Options should be presented as long as installations are normalized to Discovery Models (which they are in this case) and that Software Model is mapped to the installations (also the case here, via DMAP).

 Hoping someone can help point me in the right direction.

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PeterIkeda
Tera Contributor

‎01-05-2022 03:16 PM

Hi Omeir - I believe that user subscription entitlements will only get reconciled against subscription records (samp_sw_subscription) and not local software installations (cmdb_sam_sw_install). 

   

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PeterIkeda
Tera Contributor

‎01-07-2022 09:05 AM

Hi Omeir - User subscription entitlements will only get applied to software model entries that are in the samp_sw_subscription table (SCCM software data gets written to cmdb_sam_sw_install). If there's no way to bring in this data from a SaaS integration then you'll likely have to change the license metric on this entitlement to something like per named device or per named user if you want it reconciled against the SCCM data.