Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration. What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products? Ar...
HiI've had a look on the forums and found a few posts but these do not align with what i'm attempting to achieve so wondered if anyone else had come across similar issues.Across our desktop estate we have a number of devices in various states includi...
Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...
I'm working on documenting all the SAM Pro Scheduled Jobs and plan to post to the SAM Community after it's completed. Would a fellow SAM Admin help me summarize this scheduled job "SAM - Calculate Concurrent Consumption Citrix CAL Records"
Client has two companies , suppose both are using same software for example Visio online plan 1 so I want to show the consumption company specific so what i did is i duplicated the software model for visio plan 1 and on one model kept a short descrip...
I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins. How do I ensure the software model associates to the Internal Software Lifecycle ...
I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!
Hi @community, I have recenlty Integrated with OKTA in Service now SAM Workspace following the document https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-management2/concept/integrate-okta.html. but just cu...
Hi All, We are looking to implement Data Collection for Oracle Global Licensing and Advisory Services in our ServiceNow Environment, our CMDB Team is concerned with the associated plug-ins being updated to later versions. Does anyone have any documen...
I would like to understand how Potential Savings and True-Up Costs are calculated in SAM Pro. Do we see Potential Savings > $0 for all license types and agreement types? If you have any documentation or KB articles on this, could you please share it?...
Hi,I'm currently using IntegrationHub ETL to modify how assets are updated using the SCCM integration but have run into an issue. There are certain rows in the data source that we don't want based on the manufacturer, we don't want to update these CI...
Please provide CIS - SAM dumps if anyone has. Thank you in advance!
Dear Community, is my second attempt to take the CIS-SAM exam, which requires a 70% of correct answers in order to pass, plus the extra payment each time. Seeing that this exam is extremely hard, having already taken the Certified System Administrato...
Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...
Please someone help me out about this community