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Software Usage data from JAMF SGC

Hello all! We are currently implementing SAMP but are having some issues with software usage data coming from JAMF. So far we have completed the following steps.1. Created reclamation rules with related software process.2. Activated and executed the ...

Don Hall by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

Servicenow developer

Hi all, Here is my question, there are two reference fields are from the same table, Sub-account field is depends on account field,1.Account2.Sub-account I need to fetch the data into these two fields from the respective table, the sub-account field ...

BhupathiC by Tera Contributor
  • 276 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Overriding Licence Cost to discovery without entitlement

Hi there again, I have a question regarding Overriding Licence Costs.  I have a set of discovered software that all have software models but those models are not available in the classic view of the overriding software cost, in the SAM Workspace the ...

andynewey by Tera Expert
  • 456 Views
  • 3 replies
  • 2 helpfuls

Create Transfer Order Lines for Assets in bulk

Hi all, We are using Transfer Orders to move Assets between Stockrooms so this process is done in a controlled and track and traceable way. On a Transfer Order, Transfer Order Lines have to be created for each Asset that has to be moved what is logic...

Ed Laar by Mega Guru
  • 1447 Views
  • 7 replies
  • 7 helpfuls

Best Practice to Manage Licensed Software Model

Hi Experts, We have enabled the sam property to create software model for the non licensed software install from discovery, where during normalization software model will be automatically created if there is no corresponding software model is availab...

antony4007 by Tera Expert
  • 692 Views
  • 4 replies
  • 1 helpfuls

Best practice for importing license records without PPN numbers

The product name list received from the customer included PPN numbers, so I downloaded an Excel template from "Create Entitlement" in Software Asset Workspace, filled in a small number of sample records, and uploaded them.The records with PPN numbers...

nagaryu by Tera Contributor
  • 555 Views
  • 2 replies
  • 0 helpfuls

Resolved! Process to remove subscription users and subscription profile

Leading on from other Adobe post, we have a set of users that we moved from their VIP agreement to our ETLA.  Both agreements had their own Subscription profile and user download.  The VIP agreement has ended but the users and profile remain consumin...

andynewey by Tera Expert
  • 558 Views
  • 2 replies
  • 1 helpfuls

Resolved! SAM-Stale VMS or Host consuming License

Hi AllIn our Health Check/SAM-Stale VMS or Host consuming licenses, we are seeing multiple cells phones listed. Has anyone experienced this behavior?1. What could possible be causing a phone to be considered a VM or Host.2. We have cell phones flagge...

oberlel by Tera Contributor
  • 617 Views
  • 3 replies
  • 0 helpfuls

How Active install field set on Software Installation table

Hello, I need to know that how the active install field set on the installation table. We have set up service graph connector when we run the import and software data is getting fetch from SCCM. Some records have active false and some are active true...

shivani42 by Tera Contributor
  • 1435 Views
  • 6 replies
  • 0 helpfuls

Adobe Integrator - all subscriptions are showing as unlicenced

We have an ETLA with Adobe and are using the SAMP Adobe integrator.  The user list was updated a couple of days ago so I guess the interface is working plus the support team have not said anything has failed.  My understanding of the integrator was t...

andynewey by Tera Expert
  • 257 Views
  • 1 replies
  • 1 helpfuls
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