How to onbaord publisher in sam pro.
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.
Forum Posts
MS Dynamics Integration with business central for procurement data
As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...
Non-standard Entitlement Import Error
Hello @dreinhardt One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...
Servers not showing up on Windows/SQL Report in Workspace
We just rolled out discovery globally. We have two countries where none of their servers show up on the Windows/SQL report within the workspace. We do see the software installs on them and they look OK. They are running fairly recent version of Win...
Aligning entitlement start/end date with contract start/end date
Hello fellow SAM users, I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract. We implemented a configuration that updates the entitlement...
Filter for Requested Items
I need to pull a report which shows all the Requested Items from multiple people. Is there a way to capture that in the filter? For example, I need it for Bob Evan & Jon Doe.
SAM
Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...
Resolved! CI Unique identifier
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
SAM Process Flowchart Diagram
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.
User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?
Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...
Discovery Source SN Asset Management and best options for JAVA
Does Discovery Source "SN Asset Management" automatically populate SAM installs table cmdb_sam_sw_install or does it require specific pre-reqs to do so ? Also is SN Asset Management a new discovery method or rebranding ? - or has it always been in ex...
Purchased Subscription Details view in SAM workspace
We love this view for Microsfot but our understanding is it should work for other publishers like Adobe and Miro if you are directly connected and have entered entitelements. We only see Microsoft data. Adobe is clean and normalized and has entitle...
Resolved! Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)
Has anyone created a Direct SaaS integration for Techsmith (i.e. Snagit and Camtasia)? Is there a REST API available to allow for this?
How to Integrate Nexthink with ServiceNow SAM Pro
Hi Everyone,I’m looking for guidance on integrating Nexthink with ServiceNow SAM Pro to capture and utilize software usage data.Could anyone share the recommended implementation steps or best practices for this integration?Thanks,Chandana.
SAM Pro modeling guidance for Alteryx Enterprise Full Creator
I’m looking for guidance and best‑practice recommendations on how to correctly model Alteryx licensing in ServiceNow SAM Pro so that Alteryx Designer installs are properly included in reconciliation and consume against our entitlements.Background / C...
