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Resolved! How SAM handles "reserving" licenses

I heard that in the M365 licensing system, if you make a reservation when there is not enough stock of licenses, I can assign the license to a user and use it in advance without waiting for the license to be delivered.In other words, I understand tha...

nagaryu by Tera Contributor
  • 529 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Models without products

I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option.  I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...

andynewey by Tera Expert
  • 428 Views
  • 1 replies
  • 9 helpfuls

SAM Instance Overage - Non -Compliance

Hello SNOW Family, I need help on how to optimise over utilisation of Instance. We are working in domain separated services and recently we have moved to dedicated instances for two of our customers. Now, we have noticed we are non-compliant and over...

PatthiBharathi_0-1750227884698.png PatthiBharathi_1-1750228027684.png

Exclude from SAM

I know that we have the system property "Exclude from SAM" that appends from the SAM to the CMDB Hardware Table. "com.snc.samp.exclude_device_flag: This feature allows you to create a Yes/No (true/false) field on the base CMDB Hardware table that whe...

Resolved! Is it okay to create a Software Entitlement before a Software Model?

We are currently testing SAM Pro and M365 integration, and I am also learning about SAM myself. However, because testing takes time, the customer has requested that we postpone the introduction of SAM and first create a system for license usage appli...

nagaryu by Tera Contributor
  • 693 Views
  • 4 replies
  • 0 helpfuls

SAM refresh Job is executing after clicking on Execute button

Hi All,There is a job called SAM refresh MS dynamic activity which run in every hour. But this job is not running. I checked the job result table which is showing the status of the SAM jobs but this job is not running since 14th.So, i tried to execut...

shivani42 by Tera Contributor
  • 180 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Models without products - Can I remove them?

I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option.  I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...

andynewey by Tera Expert
  • 318 Views
  • 1 replies
  • 0 helpfuls

Servicenow Oracle GLAS Implementation

HiI am trying to implement the oracle GLAS by following the below documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.htmlcan anyone help me to understand ...

SmartSheet API Connector for SAMP

Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues.  I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet  "Any API calls that are ...

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