SAM Pro - Unlicensed Installs into Reconciliation for Adobe Acrobat

[swatibansal6]

Hi everyone, I am facing problem to reconcile for Adobe Acrobat, FYI- its integrated and pulling all license subscription users.

There are unlicensed installs which are coming under one software model Adobe Systems Acrobat 

But there are two different subscription Plans one for Adobe Acrobat Pro and one for standard.

I have created two entitlements one for Pro and one for Standard also, if I talk about software model, both software models do not have any software installs count, as all licensed installs are in Adobe Systems Acrobat, because the installation is the same for every user, it just the subscription plan which is different for users.)

How to reconcile and true-up compliant, do I need to create another Entitlement for adobe Systems?

I am sure I am missing more things to add/clarify. Any help with this would be greatly appreciated! 

[mikew_samexpert]

This question gets asked regularly in this forum. I believe that SCCM struggles to collect the Edition details of Acrobat which is why the installs are aggregated under "Adobe Acrobat".  I seem to recall there is a workaround but I can't remember what it is. 🙂

[Ryan97]

Correct.  There is a KB article that will need to be referenced.  This is an enhanced configuration to SCCM/MECM, to use WMI probes to pull back edition data for Acrobat, SQL, Exchange, and perhaps a few others.  It will input this information into the edition override field on the SW Install Table.  

Without the edition data for Acrobat, SN will not know how to reconcile your entitlements.  You need to get robust discovery information to proceed. 

[Gavin21]

Can you please provide the specific KB article here? I'd love to relay that to my internal team for enhancement!

[Engelica Adalia]

@swatibansal6 I agree with @mikew_samexpert and @Ryan97, this question has been asked regularly and a KB article would be helpful.

Since the installation is the same for all and you can't differentiate between Standard or Professional based on discovery model, ServiceNow reconciles it against the Adobe Systems Acrobat (your software model without entitlement).

It's either you map your discovery model to Standard or Professional which will still not reflect the correct reconciliation. Or you create an entitlement (total of both Standard and Professional) under the Adobe Systems Acrobat model to somehow count the total licenses against all your installs. 

 Hope this helps! Please mark the answer as correct and/or helpful based on impact.