SAM Reconciliation for Adobe Products

[shloke04]

Hi,

Would like to get some advice from fellow experts here on how to deal with Adobe non compliance issues we are seeing on our platform

Scenario: 

1. We have user subscription based license model available for Adobe as a publisher.

2. We have uploaded the entitlement for the same within the platform for both All applications and single applications.

3. Direct profile integrations are in place to import software subscriptions data for different products for Adobe.

4. We are also getting software installs for many of these products from multiple discovery sources and those data are getting pushed to Software Installation table which is expected.

Issue:

1. When Reconciliation runs the products are showing as Non Compliant due to unlicensed installs being present.

We do not have per device license, is there a way within the platform we can make use of user subscription entitlement license to deal with both device and user subscription scenario?

Or if there is an another alternative way to deal with this , please let me know your thoughts.

Regards,

Shloke

[shloke04]

Any inputs from SAM experts on this topic here on what could be the possible approach?

Regards,

Shloke

[snow_impl_user]

Shlok, Please check following things

- Check if you have enough rights
- Check state of your entitlements. It should be "in-use"
- Check if right software model is getting created on entitlement import
- Check if discovery models are normalized correctly

[Engelica Adalia]

@shloke04 The platform actually checks and compare the installations against your user subscription entitlement. A couple of reasons I can think of that may cause it to show as "Not Compliant"/ unlicensed installs:

• Device doesn't have any user assigned (but Adobe is still installed).
• Device' assigned to user information (from sys_user) doesn't match with the Adobe/Federated ID (assigned in the portal).
• User account is disabled (will not count in the Adobe portal but still shows with software installed) possibly because of LOA or termination.

From a license perspective, a user who are not allocated a license in the Adobe portal regardless of install status can't utilize the advanced/paid features of Adobe so I would not be too concerned about the unlicensed installs. But if you want to clean up the reconciliation results, then you have to check/investigate further and update as required. 

Hope this helps! Please mark the answer as correct and/or helpful based on impact.

[shloke04]

Hi @Engelica Adalia ,

Thanks for your response. Please find my comments below based on the check done on your points:

• Device doesn't have any user assigned (but Adobe is still installed). ==> I can see Assigned to value coming in for these devices, does not looks like to be this scenario.
• Device' assigned to user information (from sys_user) doesn't match with the Adobe/Federated ID (assigned in the portal). ==> This is not the case, we have validated this for couple of accounts.
• User account is disabled (will not count in the Adobe portal but still shows with software installed) possibly because of LOA or termination. ==> Is this check for account disabled or not you are proposing to validate within Adobe portal or ServiceNow?

Any other thoughts here @Engelica Adalia ? Is there a way we can restrict software installation record not being counted when Reconciliation runs and only Software subscription data should be taken into the calculations compared against the available entitlements?