SAM (SNOW Software) integration with ServiceNow

Deepanshu Grove
Mega Contributor

‎09-14-2020 07:29 AM

Hi, 

Can someone please help me with the implementation guide to integrate SAM (SNOW Software) with ServiceNow. 

Step by step document will be really helpful 🙂

 

Thanks

Deepanshu Grover 

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6 REPLIES 6

Jeff Barratt
Kilo Guru

‎09-29-2020 07:37 PM

This is a wide-open question and there is no easy answer as every organization is different.

 

This link has the basic steps: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2...

 

I would suggest starting there.

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Nisha30
Kilo Sage
In response to Nikhil Phalke

‎09-22-2021 07:52 AM

to understand does SNOW gives us all types of CI ? such as WIN, LIN, STORAGE, NETWORK etc. what we can get from ServiceNow Horizontal Discovery? Since SNOW is agent based if the agent is installed on device types will it give the discovery ? Also is ServiceNow Discovery gives the same results as SNOW ?

Thanks

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Mark Walther
Tera Contributor

‎01-08-2021 06:02 AM

We have also setup SNOW Software Catalog and CMDB integration with ServiceNow. Earlier version of ServiceNOW and SNOW connector 3.3 worked great. Nothing to change or modify. 

Since moving to Orlando and SNOW for SN connector 4.x, a lot of issues. We are close to resolving but still not 100%. Software still not posting in CMDB correctly. 

I have been looking for more information on the transform maps to see if I have the wrong mapping or missing a mapping. Is there such a document on the NOW Community? 

Thanks

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