What are the OOB flow for Software Asset Management
Hello all, Can anyone please let me know what are the OOB flows provided for Software Asset Management? Any quick help is much appreciated. Thanks,Pranita Bahuguni
Forum Posts
Suite Inference Levels
When running reconciliation for Microsoft products, some results are returned with a Suite Inference Level value of 999. I cannot locate any reference materials to determine the meaning of this value as the suite shouldn't go any higher than 3 accor...
Resolved! SAM Remediation options, missing checkbox to remediate some actionable licens
In SAM Pro I am looking at the Create Allocations remediation option. In the documentation it says "To remediate all actionable licenses, click the Create All Allocations Button. To remediate some of the actionable licenses, select check boxes to t...
Normalized Company Name and Normalized Manufacturer Hardware Product model
Hello, I am working on deletion of duplicate records from core_company table which has same name but different sys_id so before that whatever product models and other things attached to duplicate record i am moving to one record and updating it. But ...
What's the meaning of true-up cost in sam?
What's the meaning of true-up cost in sam?
BDNA Normalization & FNMS Normalization
Hi All,I am working on an integration between ServiceNow & Universal Discovery, need to understand the difference between BDNA Normalization & FNMS Normalization - BDNA: application from Flexera to normalize UD data- FNMS: Flexera
How is Expense Line for SAM Software Entitlements calculated?
My expense line total is more than the single item Software Entitlement's expense. The entitlement totals $290K over a 46 month agreement but the expense line totals $393K.
automate risk assessment against a Change instance via table API
hi gurus, not sure if am the first one asking this silly question, but due to the business requirement, we are looking to automate the risk assessment against a Change instance via Table API? if possible, would you be so kind to share the steps in o...
Integrating with Oracle SaaS Products for User Subscription Visibility and Compliance Management
Has anyone tried to or successfully integrated with any of Oracle's SaaS Platforms? Can you share your experience and the level of effort involved to successfully integrate with them? Appreciate any insight and thoughts on the matter. It always s...
Display Value of State Field in report from sys_audit table
We are trying to configure history report on alm_asset table using sys_Audit table for the state field(install_status) where values are 1,2,3, 4 etc in sys audit table fields old value and new value. We need to display if old value = 1 then display c...
Software Asset Jobs Failing
Hello All, I am new to this space and need more information on my three failing software asset jobs to figure out the solution. Thanks in advance
Resolved! Delete SW Models in the Software Asset Workspace
Hi All, Does anyone know how to delete unwanted Software Models in the Software Asset Workspace please?I am able to delete them in Classic UI (via Actions on Selected Rows) but can not see an option to do it in the Workspace. We are in the process of...
Resolved! Missing publisher in Software Asset Management workspace
Hi community, Hoping I can get a little guidance - I'm working with a client that uses a lot of software that isn't covered in ServiceNow's content library so I'm having to set everything up manually. So far I have:Created company record for the publ...
Add User to AD group through Microsoft AD Sopke
Hello Experts, Goal : We want to Add user(for whom we requests software) to AD group through Microsoft AD spoke. We have created successful connection between ServiceNow and AD through Microsoft AD spoke (windows credenti...
SAM Pro- Normalization - How the normalization can be done in Dev, Test & Prod?
Team, I've a query related to normalization. Can anyone please suggest how to do normalization of discovery models in Dev, Test & Prod?Do we need to do manually in all environments? If yes, it will take too much of time, any other alternative for thi...