SAM - Consideration based on 'Product type' for reconciliation

Hi All, I would need some guidance on understanding how the 'Product type' is considered in reconciliation? To specifically ask I see a discovery of a child product and map it to the parent software model(PPN and DMAP not available) when I run the re...

Integration with Adobe Cloud to get subscriptions data

Hi Team, Anyone configured integration with AdobeCloud to get subscriptions data using oAuth Credentials instead of JWT authentication?  

where to configure my lists in SOW workspace

SAM PRO: Software Loans

Hi All      More and more Software vendors are moving forward to the new business model of Subscriptions, and this is causing us to acquire licenses for each person in the company and increase the cost and more management to reuse them due to the com...

SW License Compliance Report identifies Unlicensed installs for SW Product but no Remediation Option

Hi All,We recently ran reconciliation for our Adobe Systems Publisher and the SAM Workspace's Software License Compliance Report identifies about 105 unlicensed installs for Adobe Captivate. When I go to Reconciliation Results and there are no Remedi...

Discovery Software Model Normalization

Hi , I populated data in the cmdb_sam_sw_install table via discovery for domain  A.As discovery models were not available initially they were auto-created in A domain via the "create software Normalization Business rule ". At last, normalization happ...

SaaS- manual import of usage for custom license metric

We are in the process of manually importing usage for some of our SaaS applications, which dont calculate the usage based on time or subscription, instead it depends on custom metrics, e.g.- number of emails sent, data downloaded. I am wondering if i...

Delay automatic retirement of software entitlements (alm_license)

I am working on a requirement, text of which is below "Currently, when the end date is reached, an entitlement will move to the retired state... Some software licenses expire 10/1 - the first day of the fiscal year. We pay several days later and the ...

SAMP Automatically create user / device allocations (entitlements)

In a SAMP, OOTB configuration, shouldn't the workflow: "Procurement Process Flow - Software" create a user allocation (or a device allocation)?  I see that the workflow: "Procurement Process Flow - Auto allocation enabled" will create an allocation, ...

License Workbench - Duplicate License Metric Result for 1 software model

Is normal to have 2 license metric for the same software model?  I have checked the sys id of the software model from the license position report and they are the same. DMAP is also the same However both metric results have entitlements tagged to the...

Difference between SAM basic metering and SAM total usage metrics

Hello, whats the difference between SAM basic metering and SAM total usage metrics? The Documentation of the ACC is not really specific:https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/agent-client-collector/concept/...