Maybe someone can help me. Is there a way utilizing the Adobe Direct Connection that we could provision a license in ServiceNow instead of going to Adobe admin console? Basically I want to keep the entire process in ServiceNow in the background. We c...
Hi SAM Superheroes,I read and watched a lot of content about how discovery models are created and normalized, but I'm still a little confused. I ran an experiment based on this ServiceNow video (https://www.youtube.com/watch?v=ePi5WBqJcOI) and upload...
Hi Community,I am setting up CSD for SAM module. I ran into a couple of questions and if anyone can advice me on the following questions, it will be greatly appreciated. 1) When setting up Uninstall Collection in MS SCCM, do I need to set any particu...
I have a requirement to change the date format of purchase date from YYYY-MM-DD to MM/DD/YYYY in Software asset workspace guided set up.On the form of software entitlement & stand view its in MM/DD/YYYY format.I can populate the date in required form...
Greetings all,In step 2 below, I am struggling to find the Related list"Leased Assets" in the following steps:even though it is visible in configure the related list, it gets hidden for some reason, I don't see a UI policy out of the box that hides i...
Hi everyone. I understand Adobe Creative Cloud for Teams integration isn't supported out of the box. So for now, I'm creating the software subscriptions manually...there are only a few. Here is my issue. If UserA has a subscription to just Illustrat...
Hello all,I hope you are doing well?I would like to take the opportunity to ask a question to the community.We currently use the HAM module and we would like to properly disable the Hardware Model normalization feature as we don't use it and it is me...
Trying to understand the best place to document the evaluation and onboarding of a new vendor. The vendor management workspace has a "improvement' section. Thought I could use that, add tasks so that I can easily identify the phase of onboarding for ...
Hi Has anyone seen this error message when trying to delete a Software Model in SAM Pro (San Diego) and can advise what could be causing it and how to resolve it please?
Good morning, I would like to start using the hardware asset management included within our ITSM Module of ServiceNow.But for the life of me, I am unable to clear out old data in the CMDB and Hardware Table to make room for a fresh start.We had a pre...
Hey, I'm looking for a way to configure licensing pools specific for:Country (e.g., licenses with deployment country limitation per T&C),Business Unit / Department / Company - siloing licenses.We have a scenario where there's a single product (same s...
Hi, Is it possible to provide access of Software Asset -> License Workbench to a custome role without using sam_user role ?
Hi Team, I want to skip the records while importing from data source if name field is empty and also need to skip records if name field have duplicate values? Thanks,Gan
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
I found ip_address_collection, ip_address_item, ip_address_list_item_m2m, ip_address_subnet_dscy_status_m2m tables. How do you use this? I'd like to know the best practice. Thanks.
