Discovered Publisher not showing in the License usage list
If a publisher has been discovered, what could prevent it from showing in the License usage list (license Workbench) in Software Asset Workspace?
Forum Posts
Docusign integration
Hello All, I am getting an error as "http 404, unauthorised user" when clicking on get oauth token for docusign integration profile.I clicked on get oauth token link and put docusign email id which has admin rights and got the verification code as we...
Software Reconciliation on Software Installation records
Hello all, Can anyone please help me understand if below mentioned Software Product Types are mentioned in Software Reconciliation. ChildDriverPatchUnknown Any quick help is much appreciated. Thanks,Pranita Bahuguni
Adobe Normalization
Good morning,I am performing Adobe normalizations and facing some difficulties in identifying whether Adobe is a Reader or a Pro.Anyone who has experienced the same issue, could help me figure out how to resolve this situation?Thank you in advance.
Adobe Creative Cloud
We have successfully integrated the Adobe Creative Cloud for the Service-Now instance. Is it possible to make/remove allocations in Adobe Creative cloud portal directly from ServiceNow? I looked through the documentation and need help finding somethi...
Correct way to set up entitlements for Adobe Single Apps Pro and individual adobe applications
Hi,We have a number of entitlements for the Adobe Single Apps pro. The integration is set up and the subscription information is retrieved correctly in ServiceNow. However when looking at the compliancy status of the software model, the following is ...
SAM Consumption for Adobe single app pro
Hello, I want to understand how the consumption works for Adobe single app pro products: Example: We have purchased 100 Adobe single app pro licenses and we are using products like the below list. DreamweaverIllustratorInCopyInDesignPhotoshopXD ...
Last Logged On User on Windows Servers
Hi,Does anyone have any gudiance as to how I can pull dates of when an installed application on a Windows Server was last used and who the logged on user was at this point in time? Thanks, Mike
Docusign Integration
Hello All, I am getting the below error for DocuSign integration profile.OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token. Please help with this.
update Request and RITM
Hi there! Here is my catalog item flow that creates 2 records on 2 different tables.However when we have a catalog item a REQUEST and RITM are also produced. I need to implement a functionality that will update related requests and RITM when 'Expens...
Faced issue in Microsoft Intune and ServiceNow Integration
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
Prevent user from editing records from a table
Hello, I am working on a functionality that will disable users from editing records once they are submitted. I set everything to read only so on a form it is impossible to edit values: however, in the list view it is still possible to modify the va...
Software Asset Management
Hi, How to implement SAM Pro ?What are the best practices of SAM Pro ?if any one having document about SAM Pro please share with me. Thank You.
Custom Integration with servicenow software asset management
Hi Team, We have our organization-developed tool which brings the entire CMDB and its relationship data. ( Processes, Mac , Software Installation etc ) This supports REST API and we need integrate this with servicenow from the scracth . Pls help to ...
ServiceNow Integration with Discovery Tool.
Hi Everyone,We have a requirement to auto populate assets from discovery tool (block 64) into SNOW.Please let me know the procedure or any helpful resources on this.Thanks in advance!!
