Hello,Can the agent client collector remove software without the need of third-party tool? Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package? Thanks in advanced by your support!
I am trying to understand how maintenance entitlements work and what do they actually do. I am having difficulties relating entitlements to a maintenance entitlement, and when I do, I am not clear on exactly what that provides me. There is next to no...
Hi Community, I would like to create reports on Assets with the following criteria, can anyone please help? 1. Report on Assets which are going to be expired in next 3 months, 6 months, 1 year by location (There is a field Warranty Date on Assets whi...
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses. Also I...
Hello,My company is looking into removing duplicative software and I am curious how others have gone about analyzing this in SAMPro. I know there is a feature in Spend Detection, but I don't think that is really the best option. Has anyone setup a re...
HI All, I have the requirement as follows. 1. A custom filed called "Data Center" is created on cmdb_ci_server table and the field is reference to cmdb_ci_server. From the list view user selects the data center field. So that it should create a relat...
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
I'm hoping this is already possible, but since I can't find any articles about it, I doubt it. Is it possible to allocate/map users for a specific software subscription identifier to an entitlement in SAM Pro? Otherwise, I'm left to do update sets an...
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
Hi All,Happy New Year!I need assistance on below query related to reference field: I have implemented a custom reference field in sc_task - this reference field reflects the available hardware assets from alm_hardware table. I need to make the pop-up...
Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view' but its not working, any help is highly appreciated.
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
