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Resolved! Reclamation Candidates List Not Returning Results

Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...

Luis Ward by Kilo Contributor
  • 1867 Views
  • 4 replies
  • 0 helpfuls

Saas integration benefits

Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...

Sumit Pandey by Kilo Contributor
  • 1144 Views
  • 3 replies
  • 0 helpfuls

Create Purchase order dynamically in SAM

Hi Folks,I've got the following scenario:We have a custom table for purchase orders (u_poc_order) and an OOTB table for software entitlements (alm_license).So we have subscription-type licenses with an expiration date in the entitlement table.Wheneve...

samp_vmware_license_key table and VMware Licensing

Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table  'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks 

Community Alums by Community Alums  
  • 661 Views
  • 2 replies
  • 0 helpfuls

SoftwareModel with Any version and Edition

Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...

Community Alums by Community Alums  
  • 1241 Views
  • 3 replies
  • 0 helpfuls

Resolved! How the platform value is populated in Discovery Model in SAM PRO

Hello All Iam using SAM PRO and in San Diego Version.Could someone please help on the below queries? The discovery Models have fields like product type,platform,language etc.I understand that product type gets populated from the content services but ...

Community Alums by Community Alums  
  • 558 Views
  • 3 replies
  • 0 helpfuls

Purchase Orders

We will soon be entering purchase orders in ServiceNow vs. the software we are currently using.  Is there a way to customize the POs numbers?  I've looked and haven't found something.  We like the first four digits to be the year. Thanks in advance f...

Gwen6 by Tera Contributor
  • 686 Views
  • 3 replies
  • 0 helpfuls

Personalizing Columns under Software asset workspace.

Hello Experts , I am using Software asset workspace. I need to edit columns under "license usage" so that it is visible to everyone . Currently when I am doing it through Edit column (List action)it is just setting up for me , I want to save that as ...

Self declaration in SAM Pro

Does anyone has experience with manually providing license consumption values?  For some products it will not be possible to get consumption from any source, so.....entering a value manually seems the best solution.

SAM Pro - Adobe Direct Connection - License Provisioning

Maybe someone can help me. Is there a way utilizing the Adobe Direct Connection that we could provision a license in ServiceNow instead of going to Adobe admin console? Basically I want to keep the entire process in ServiceNow in the background. We c...

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