Scheduled job failure - SAM - Create lifecycles and suites for a software model

[Arthur Schulcz1]

This scheduled job started failing about 6 weeks ago.  Have submitted an INC to the platform team.  In the meantime, is there any way for a non platform admin to troubleshoot or diagnose the issues?

[dreinhardt · Accepted solution]

Hi @Arthur Schulcz1,

please check the following KB article - The scheduled job "SAM—Create lifecycles and suites for a software model" is failing. - Known Error

Best, Dennis

Description

The scheduled job "SAM—Create lifecycles and suites for a software model" is failing with the below error thrown in SAMPPreBuiltSuitesAPI.lookupSuiteComponents function call

*** ERROR *** org.mozilla.javascript.RhinoStackOverflowException: Maximum JavaScript call depth of 1000 exceeded
org.mozilla.javascript.JavaScriptException: org.mozilla.javascript.RhinoStackOverflowException: Maximum JavaScript call depth of 1000 exceeded
    at org.mozilla.javascript.Context.makeJavaScriptException(Context.java:2248)
    at org.mozilla.javascript.Context.throwAsScriptRuntimeEx(Context.java:2230)
    at org.mozilla.javascript.Context.incrementCallStackDepth(Context.java:3235)
    at org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2994)
    at org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2981)
    at org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1720)

Steps to Reproduce

1. Hop onto the instance.
2. Check the execution of the scheduled job "SAM - Create lifecycles and suites for a software model"
https://<instance-name>.service-now.com/samp_job_log_list.do?sysparm_query=name%3DSAM%20-%20Create%20lifecycles%20and%20suites%20for%20a%20software%20model%5Estatus%3Dfailed&sysparm_view=

Workaround

Please apply the update set attached to the PRB.

Note: The update set is specifically for the Washington release

Related Problem: PRB1792829

[shivani42]

Hi @dreinhardt,

We are having the same issue. However, i saw you comment and try to find the problem ticket where i can get the update set. But i am not able to find the mentioned problem ticket. can you please help me.

Thanks,

Shivani

[dreinhardt]

Hi @shivani42 ,

same for me, please create a new case and request the PRB update set.

Best, Dennis