Forum Posts
Lenovo warranty info in ServiceNow
Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...
User allocation in Software Asset Management
We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...
configuration management database (CMDB) Dependency on SAM Pro
What are the required CI attributes per CMDB Class and relationship information that SAM Pro requires?? Since I could see following details around CMDB health in the 'Implementation best practices for ServiceNow Software Asset Management' guide. Serv...
Resolved! SAM Software (SKU) Library Upload
I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...
Best practice for normalization
Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?
Resolved! Migrate software models created from SSO Integration Profile
Hi all, I'm working with SAM Pro and SaaS License Management. I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...
SAM - Consideration based on 'Product type' for reconciliation
Hi All, I would need some guidance on understanding how the 'Product type' is considered in reconciliation? To specifically ask I see a discovery of a child product and map it to the parent software model(PPN and DMAP not available) when I run the re...
Resolved! RHEL reconciliation for BYOL in Google Cloud GCP
Can anyone confirm whether SAMPro (Vancouver) is able to reconcile BYOL installs of Red Hat Enterprise Linux in GCP please? I have seen documentation on how to discover RHEL in GCP and have added the value BYOL to the Configuration item, but have n...
Integration with Adobe Cloud to get subscriptions data
Hi Team, Anyone configured integration with AdobeCloud to get subscriptions data using oAuth Credentials instead of JWT authentication?
Resolved! Tracking Okta Licenses
I am aware of the SSO capabilities with using the Okta Spoke but is it possible to track Okta licenses within SAM PRO? Thanks in advance!
Software Asset Management
How to create Usage for non-discoverable applications?
Brand New to the SAM role what's the quickest and best way to learn my new role. Any suggestions
Any suggestions for getting up to speed as quickly as possible for the SAM role.
ServiceNow automation Engine Bundle
We have procured Integration Hub pool software and in subscription management portal report there are two products showing Intergration Hub pool and Automation Engine Bundle. We would like to know how automation Engine Bundle is showing if we have no...
Windows Server License calculations
Hello all, I have added Entitlements of below Softwares:Microsoft Windows Server 2012Microsoft Windows Server 2012 R2 StandardMicrosoft Windows Server 2016 StandardMicrosoft Windows Server 2019 StandardMicrosoft Windows Server 2012 StandardMicrosoft ...