How is Expense Line for SAM Software Entitlements calculated?
My expense line total is more than the single item Software Entitlement's expense. The entitlement totals $290K over a 46 month agreement but the expense line totals $393K.
Forum Posts
automate risk assessment against a Change instance via table API
hi gurus, not sure if am the first one asking this silly question, but due to the business requirement, we are looking to automate the risk assessment against a Change instance via Table API? if possible, would you be so kind to share the steps in o...
Integrating with Oracle SaaS Products for User Subscription Visibility and Compliance Management
Has anyone tried to or successfully integrated with any of Oracle's SaaS Platforms? Can you share your experience and the level of effort involved to successfully integrate with them? Appreciate any insight and thoughts on the matter. It always s...
Reconciliation for All Publishers failing with java.lang.StackOverflowError
Hi AllThe weekly All Publishers Reconciliation is failing with error:java.lang.StackOverflowErrorThis appears to be failing at different points in the reconciliation.This is happening in Prod and QA instances (Dev instance completes successfully).I'v...
Display Value of State Field in report from sys_audit table
We are trying to configure history report on alm_asset table using sys_Audit table for the state field(install_status) where values are 1,2,3, 4 etc in sys audit table fields old value and new value. We need to display if old value = 1 then display c...
Before insert business rule is not working for samp_sw_subscription
Hi Legends, We have set up a direct integration profile to bring Adobe subscriptions (Count is 250K) to table samp_sw_subscription, We want to filter data based on the field present on the subscription record but somehow BR is not working as expect...
Software Asset Jobs Failing
Hello All, I am new to this space and need more information on my three failing software asset jobs to figure out the solution. Thanks in advance
Resolved! Delete SW Models in the Software Asset Workspace
Hi All, Does anyone know how to delete unwanted Software Models in the Software Asset Workspace please?I am able to delete them in Classic UI (via Actions on Selected Rows) but can not see an option to do it in the Workspace. We are in the process of...
Report on purchase date
Hi I would like to create a report that shows the number of assets purchased before a date and after this same date.I don't see how to proceed thank you
Resolved! Missing publisher in Software Asset Management workspace
Hi community, Hoping I can get a little guidance - I'm working with a client that uses a lot of software that isn't covered in ServiceNow's content library so I'm having to set everything up manually. So far I have:Created company record for the publ...
Add User to AD group through Microsoft AD Sopke
Hello Experts, Goal : We want to Add user(for whom we requests software) to AD group through Microsoft AD spoke. We have created successful connection between ServiceNow and AD through Microsoft AD spoke (windows credenti...
SAM Pro- Normalization - How the normalization can be done in Dev, Test & Prod?
Team, I've a query related to normalization. Can anyone please suggest how to do normalization of discovery models in Dev, Test & Prod?Do we need to do manually in all environments? If yes, it will take too much of time, any other alternative for thi...
SAM Reconciliation_by_publisher
Can we customize the SAM reconcilization sceduled weekly job for some specific publishers.or can we prioritize the reconcilization.
What is the maximum number of task that can be viewed under the value builder section of success por
What is the maximum number of task that can be viewed under the value builder section of success portal What is the correct ans?1. 52. 103. 154. 20 Kindly assist
Software Asset Management
Hi all, Can someone please, share demo presentation of Software Asset Management.Its urgent requirement. Thanks in advanceSriram
