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Resolved! CIS-SAM exam quesiton

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases? Classification / Identification / Port Scan / Exploration / Communication I believe the right answer is "Exploration" based on the following docu...

pastrana by Tera Contributor
  • 686 Views
  • 2 replies
  • 4 helpfuls

SCCM Reclamation rule issue

Hi all,I am new to SAM so trying to get my head around with it. I have created a reclamation rule for "wireshark" and can see the import data from SCCM for last used but I dont see them under software usage table for wireshark. We migrated to Service...

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psyherin by Kilo Sage
  • 571 Views
  • 4 replies
  • 1 helpfuls

vmWare vRO & serviceNow APi's with OAUth

Hello the community,This is my first post here and I'm a newbie on serviceNow. We have build all our API's request in postman and now we try to automate all requests from Vmware vRealize Orchestrator.We are stuck on the step to get an access token wi...

ymichalak by Tera Contributor
  • 819 Views
  • 1 replies
  • 0 helpfuls

SAP reconciliation troubleshooting

Hello all, Could you provide me with some advices in order to troubleshoot the sap reconciliation?? I recently connect a SAP instance with SAM, but the reconciliation didn´t catch the used sap user licenses. In one hand, I created an entitlement usin...

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Publisher part numbers and SAM

In the past we have not used PPN's for most of our software entitlements. Now we are being encouraged to do so. What would be the advantages of using PPN's rather than leaving that field blank? We are particularly concerned because it is a read-only ...

sarahdunn by Kilo Contributor
  • 5576 Views
  • 6 replies
  • 14 helpfuls

Resolved! SAM Process Guide - Tokyo

Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek

D_ Gray by Tera Contributor
  • 951 Views
  • 3 replies
  • 2 helpfuls

How to delete entitlement in SAMpro

Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...

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Resolved! What are the differences between Assets and CI's

Hi All,  I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs

BHarath54 by Tera Contributor
  • 874 Views
  • 2 replies
  • 3 helpfuls

Need help with CSD 2.0

Hi all, We are trying to find out whether we can use CSD 2.0 going forward.  I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...

muktha1 by Tera Guru
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using the Environment as install condition in Software Model

Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...

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