Resolved! Customization of Software Asset Overview
Hello,Is it possible to customize (remove or add new widgets, or modify the existing ones) on the dashboard visualized on Software Asset Overview in Software Asset Workspace?Thanks in advance.Vito
Forum Posts
Resolved! Software Contract Renewal Calendar
What STATE must the contract be in, in order to display in the Software Renewal Calendar in the Software Asset Workspace ?
Source Request Button only visible for admin/procurement_user roles
Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
Importing Bulk Assets and use existing model?
Hello everyone, I am attempting to import bulk quantities of assets into snow from an excel spreadsheet. I am running into issues where it is trying to create a new model and am having trouble figuring out how to get it to associate the model with an...
Resolved! SAM Pro OOB scheduled jobs performance issue when domains seperated
In our domain-separated instances, SAM PRO has been set up within a specific domain. However, several out-of-the-box SAM Pro scheduled jobs are configured in the global domain. This setup, as it seeks data across each domain, is leading to performanc...
What is apporpriate role to software asset manager
in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below Software Asset ManagerResponsible for:· Managing the day-to-day activities of the process.· Managing key relationships with peer roles withi...
How to handle language packs
Hi team, I have a scenario where language packs also considered as separate softwrae installation. For example, for a german user he has both english & German version of softwrae. This should be considered as 1 install but system is considering it as...
Resolved! SAM Health Check Portal
Hey team, I'm confused as to why executing scans via the Health check feature can only be performed by the 'admin' role. Typically SAM folks won't have admin access to the instance and even if the Platform Admin executes the scan, none of the SAM rol...
Missing "Asset Reclamation Requests"
Spoiler#ASSETRECLAIMATION #SAM#ASSETRECLAIMATION #SAMAll, We have Software Asset Management module do not have HAM or EAM Module enabled. Are we good to proceed with the OOB - Asset Reclaim catalog. I see primarily this is HAM based and revolves arou...
Non-Compliance software report
How to get the list of Non Compliance software report with Publisher, product, product model and entitlement and the department name.
Manual creation of software subscription
Hey all-We are in the process of switching on SAM to optimize the usage of SaaS applications. I am trying to understand the below:We are leveraging OOTB SaaS Connectors where applicable, but there are a bunch of applications where the connector does...
Microsoft 365 Normalization
Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...
License Allocation Beyond Purchase Limits
Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...
Resolved! Software Entitlement import error in CNTR number
Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...
active rights vs purchased rights
I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...