ServiceNow SAM: Concurrent License Metric

[RahulY00040]

Hello friends, 

We came across one of the engineering applications which has Concurrent License as metric.  Would like to configure the same in ServiceNow. Following the documentation, below are my questions:

1. Do we need integration with license server?

2. Do we need SAM for Engineering Application plugin installed?

Has anyone done this successfully before? Please share your thoughts? Also, if I don't have integration with License Server, can I still simulate it to demonstrate the functionality. 

Thanks in advance,
Rahul Yamgar

[fknell]

Hi @RahulY00040,

The Engineering Application Plugin depends on an external integration (OpenLM or Open iT) with a license server. Further information can be found here: Engineering license management

Hope this helps!

[Maniteja_2003]

Hi @RahulY00040,

I hope this answer helps you.

In ServiceNow, to track engineering applications , you generally need to integrate ServiceNow with a supported license management solution, such as Open iT or OpenLM, Depending on which license server manages the engineering applications.

1. Is integration with the License Server required?

Yes, integration is required to retrieve  peak usage information, from the supported license management Server [openIT or openLM].

2. Is the SAM for Engineering Applications plugin required?

Yes, you need Software Asset Management Professional for Engineering Applications (sn_samp_eng_app), along with the appropriate Store Apps for your license management solution, such as the Open iT LicenseAnalyzer or the OpenLM Adaptor.

Here are some Useful Links and Attachments:

• ServiceNow integration with Open iT: https://docs.openit.com/10.2/servicenow_integration/

• ServiceNow integration with OpenLM: https://www.openlm.com/documentation/cloud/integrations/servicenow-sam-pro/

If you found this answer helpful, please accept it as the solution.

Thanks,

Maniteja.

[RahulY00040]

Thank you @Maniteja_2003 @and @fknell  for your quick response. I would like to demonstrate/validate the functionality without integrating with license management servers, how do i do it? Have you seen any implementation where its done OTB, how was the experience?

Thanks,
Rahul Yamgar

[fknell]

@RahulY00040 The license mgmt. server is managing the actual assigning of the concurrent users and holds the ultimate truth of when and who received or didn't receive a key/license.