ServiceNow SAM Pro project plan

bolatella
Giga Contributor

‎06-26-2019 04:32 AM

Hello,

We plan to move from SNOW to serviceNow SAM. I need to write high level plan for this migration. We currently use serviceNow as ITSM tool, just need to activate the SAM pro module.

Please can someone help me out with what to consider in my project plan?

Thanks,

Bola

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jeromebomengo
ServiceNow Employee
ServiceNow Employee

‎06-28-2019 03:44 PM

Hi Bola,

My name is Jerome Bomengo and I lead the pre-sales team for SAM here at ServiceNow. Have you spoken to your account team yet about this? SAM Pro is a paid module and I want to make sure you're successful with migrating from SNOW. Please feel free to reach out to me at jerome.bomengo@servicenow.com and I'd be happy to speak with you about the migration.

 

--Jerome

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mikewhalley
ServiceNow Employee
ServiceNow Employee

‎06-28-2019 06:32 PM

Bola,

I work as a SAM Practitioner at ServiceNow and have deployed SAM Professional many times. The key elements of a project plan are identifying and migrating your purchased entitlements and contracts from Snow. Also, do not underestimate organisational readiness - many of our customers don't have a mature SAM organization at the time of purchasing a SAM Pro subscription and in my view, this is the hardest part of any implementation.

Mike Whalley

ITAM Senior Business Process Consultant.

 

 

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Angie Lee
ServiceNow Employee
ServiceNow Employee
In response to mikewhalley

‎07-17-2019 06:32 AM

Hi Mike,

I understand that if existing customer is using old SAM plugin, there are migration activities required when enable SAM foundation or SAM pro. Do you have any suggestions of the steps required/ task in order to migrate from old SAM to SAM foundation or SAM Pro? Is there any documentation on this that you could point me to?

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Runjay Patel
Giga Sage

‎12-15-2020 04:37 AM

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation
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