Software Asset Management- Allocation and Active rights

[Pranita2]

Hello all,

I had a query related to Allocation and Active rights on Software Entitlement table. When a flow executes and reduces the allocation count based on the device or user allocation, should active rights also gets reduced or should get reduced as per the allocation count?

Any quick help on this is much appreciated.

Thank you,

Pranita Bahuguni

[HrishabhKumar]

Hi @Pranita2 ,

Based on your query, I've provided some explanation. See if it helps:

In ServiceNow, managing software entitlements involves tracking both allocated and active rights accurately to ensure compliance and proper usage. Here’s how you should handle the relationship between allocation count and active rights when a flow executes:

Allocation Count: This represents the number of licenses assigned to users or devices.

Active Rights: This indicates the number of licenses currently in use.

When a flow executes and reduces the allocation count based on a device or user allocation, the impact on active rights should be handled as follows:

Allocated Licenses in Use (Active): If the allocation being reduced is for a license that is actively being used (active), the active rights count should also be reduced accordingly. This ensures that both allocated and active counts remain consistent and accurately reflect the actual usage.

Allocated Licenses Not in Use (Inactive): If the allocation being reduced is not currently in use (inactive), then the active rights count should not be affected. In this case, only the allocation count is reduced, and the active rights remain unchanged.

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.

[Pranita2]

Hi @HrishabhKumar 

Thank you for your reply it really helps me understand the relationship between these two fields. Can you please also let me know if any of these fields (Allocation, Active rights) are considered while reconciliation results are calculated?

Thanks,

Pranita Bahuguni

[HrishabhKumar]

Hi @Pranita2 ,

You can check that in Identifier Entries [cmdb_identifier_entry] table.

Search for the attributes ie.. (Allocation, Active rights) you want to check for in the criterion attribute column.

FYI

Identifier Entries : This table contains all the entries used in the identification rules.

Identifier[cmdb_identifier] : This table contains all the identification rules.

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.😊

[Pranita2]

Hi @HrishabhKumar ,

Thankyou for your reply, the reconciliation i am talking about is the one which we run either specific to Publisher or All Publishers, where it gives us the compliance count. Do these fields are considered while providing the compliance calculations?

Thanks,

Pranita Bahuguni