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User allocation in Software Asset Management

We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...

SAM User allocation.png
wkrispler by Tera Contributor
  • 1711 Views
  • 3 replies
  • 1 helpfuls

Resolved! SAM Software (SKU) Library Upload

I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...

Best practice for normalization

Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?

kelly25 by Tera Contributor
  • 1803 Views
  • 2 replies
  • 1 helpfuls

Resolved! Migrate software models created from SSO Integration Profile

Hi all, I'm working with SAM Pro and SaaS License Management.  I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...

Resolved! RHEL reconciliation for BYOL in Google Cloud GCP

Can anyone confirm whether SAMPro (Vancouver) is able to reconcile BYOL installs of Red Hat Enterprise Linux  in GCP please? I have seen documentation on how to discover RHEL in GCP and have added the value BYOL to the Configuration  item, but have n...

Karen54 by Giga Guru
  • 937 Views
  • 2 replies
  • 1 helpfuls

Resolved! Tracking Okta Licenses

I am aware of the SSO capabilities with using the Okta Spoke but is it possible to track Okta licenses within SAM PRO? Thanks in advance!

kievgraham by Tera Contributor
  • 2281 Views
  • 8 replies
  • 0 helpfuls

ServiceNow automation Engine Bundle

We have procured Integration Hub pool software and in subscription management portal report there are two products showing Intergration Hub pool and Automation Engine Bundle. We would like to know how automation Engine Bundle is showing if we have no...

Windows Server License calculations

Hello all, I have added Entitlements of below Softwares:Microsoft Windows Server 2012Microsoft Windows Server 2012 R2 StandardMicrosoft Windows Server 2016 StandardMicrosoft Windows Server 2019 StandardMicrosoft Windows Server 2012 StandardMicrosoft ...

Pranita2 by Kilo Guru
  • 586 Views
  • 1 replies
  • 0 helpfuls
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