Creating a unique Display name or unique identifier field on the Software Entitlement data in SAM

Best recommended practice If a user has both subscription and installation record of a software

Hi, I am having a question regarding SAM Pro. If a user has both subscription license and also installation of a software, i.e. The user is using subscription license and along with the on prem software, what would be the best practice to get such de...

SAM to manage infra licenses and cloud subscriptions

HI  We want to start managing software assets and licensing for infra assets like licenses that are provided with Cisco kit, or Azure subscriptions.Is the SAM application the right place for these, which Cisco plugin or app would we use? Similarly fo...

JDBC connection is refused for jdbc mysql.

When we try test for Test Credential , it throws an error connect refused for jdbc.

Report on Server/Computers that has Java installed

Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...

To count some Oracle Standard Edition licenses as Enterprise Edition licenses

Hello Experts,We are using the SAM-PRO to manage the Oracle license.Currently, we would like to count some Oracle Standard Edition licenses as Enterprise Edition licenses in SAM-PRO.How can we achieve this?Please provide guidance.

Slack (SaaS)integration URL cannot installed at this URL in servicenow.

Hi Team,Please find the attached screenshot of the error.

new Class table

Hey I am looking for some advise on creating a new Class in our CMDB. This will be use to store all of our WebParts elements we have used for sharepoint. The idea is that a user can going on the portal and request a WebPart for their Sharepoint site ...

SAM - Was PO removed from the financial tab?

It seems PO used to be on the entitlement financial tab and now OOB it is not listed. When did that happen? And why?

Asset management fields

Hello ServiceNow Community,  New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets.  I have been searching for a data dictionary or othe...

SAM Business Application Vendor, etc Tracking

Hi everyone, we are starting to use SAM and have some questions about the best practices for software bought from third parties. We are adding business applications to ServiceNow and we want the vendor, manufacturer, publisher, and company informatio...

P1 and P2 can changeable by siam team

Written before insert update business rule (function executeRule(current, previous /*null when async*/ ) {    // Add your code here    if (!gs.getUser().isMemberOf('280935791bde8190d7b0ea02604bcbb1')) {        current.setAbortAction(true);        gs....

SAP Publisher Pack

Hi All,  I am working on SAP integration with ServiceNow SAM Professional. While I am able to get the USMM data, however, I am unable to get the below details :Developer AccessA report of developer users from all systemsAccenture Analysis for OfficeL...

Import only Software data from Snow (ITSM Enhancer)

Hi,We would like to import only Software data from Snow through the connector ITSM Enhancer (Product and Service Catalog Update & CMDB Integration), more specifically to populate only cmdb_software_product_model - cmdb_ci_spkg - cmdb_software_instanc...