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Unable to Integrate Snow Software with ServiceNow CMDB

Hi Everyone, We have followed all the steps mentioned here https://docs.snowsoftware.com/itsm-enhancer/en/UUID-88d29c59-ddb3-711b-39e0-fefa4e512fc1.html but still unable to extract the information from Snow Software. Can any one help us with this. Re...

Update software package from software instance

Hi all,I'm struggling with this script, when a software instance is inserted or updated to create a new software package, however to also look for any duplicates but I'm either getting the result of a blank record or none at all.    (function execute...

Resolved! SAM and Software Catalog

Hi, We've implented recently SAM into our SN instance. We would like to link some of the software models with the existing catalog we have right now, but when I try to do it I don't have the option to select it from a list, I just have the option to ...

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Resolved! VMware vSphere deployments details

Hi Team, Currently I am working on VMware Effective licensing position but I am unable to get vmware vSphere deployments details in the report. Could you please confirm which table I need to select to get the the vmware vSphere deployments details. C...

Resolved! licensable products in cmdb_sam_sw_install Table

Hi Team, I am currently working on licensing position for particular publisher & for that I want to fetch data from ServiceNow but for that I am looking for only products which needs license or those are licensable and not components. Could you pleas...

SAP Entitlement import issue

Hi All, We're presently in the process of uploading entitlement data for SAP and have come across an issue where the SAP license metric doesn't align with the software model. Specifically, it states that the combination of the metric group 'SAP' and ...

Duplicate Software Models

Hello Experts, One of my client publishes their software models for software requests. Recently they came across some duplicate items in the software model table where some were created locally by the client itself to be able to publish the items in ...

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Resolved! HAM Pro Licensing and devices falling outside the four Resource Categories

My organization implemented HAM Pro in Tokyo and recently moved to Utah and realized there was a shift in the HAM Pro licensing model from just deciding to opt-in/opt-out of the four resource categories of Computer, Server, Network Gear, and Mobile D...

WB by Tera Expert
  • 2252 Views
  • 2 replies
  • 3 helpfuls

SAM Pro - Implementation

Hi All, Currently ServiceNow is integrated with Flexera One and publisher details, computer, software details, hardware models, software models etc. are coming from Flexera.  These data in Flexera are coming from SCCM and other sources.Now we are pla...

saketnandan by Mega Explorer
  • 1065 Views
  • 1 replies
  • 0 helpfuls
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