Publisher data is empty in list view

Hi folks,I've created custom software products record with publisher as Oracle, but publisher field is empty only in list view.what could be the reason? and how to resolve this? form: 

Where do I find Override License Costs in the Software Model?

I have Software Models in our SN instance and I've added Costs to each one.  We import entitlements without costs for a number of reasons.  But per ServiceNows documentation Accurately reporting your software true-up cost (servicenow.com), the SAM Pr...

Spoke API Response taking more time

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  OR Anyone please answer the query  I have done the SPOKE Integration implementation from SAP TO SERVICENOW to retrieve Purchase orderSo we are getting proper response and everything ar...

Is it possible to run Normalization data services automatically as per a schedule

How do Microsoft Upgrade Licenses work in ServiceNow?

We are currently reviewing/cleaning-up data from our recent MLS import. OS licensing is currently on the radar and I noticed that only one of the ten OS entries under License Summary have entitlements. This appears to be due to the fact that the othe...

We need to calculate the floating based licenses in ServiceNow SAM Pro.

ServiceNow support has suggested to integrate with OpenLM.  But we do not have OpenLM installed in our network.Concurrent Licenses license metrics are visible only if the Software Asset Management Professional for Engineering Applications (sn_samp_en...

What determines if a Company in the Core Company table becomes a Publisher in the SAM Workspace?

Hi all, I'm new to SAM Enterprise, coming from another tool.  We have need to create new Publisher, Publisher Part Number, and Software Product records in cases where those items are not available in the Content Library.  Can someone provide details ...

Need help understanding the compliance of SQL Server Any Version and/or Edition.

We recently completed the import of our MLS. Upon review of the SQL Server software models, I noticed that the "Any Version and/or Edition" is "Not Compliant". The License Metric Results show 124 Device CAL licenses owned with 0 licenses required. De...

How to track Subscription entitlements purchased mid year with SAM Pro

Looking for best practice on how to track subscription entitlements in SAM Pro.  I have a subscription entitlement for 10 licenses that are good from 12/2/2023 until 12/1/2024.  In June we are purchasing 5 additional licenses which are for the same c...

Unlicensed Install

Hi Guys, Could you please assist me with the unlicensed installs I get a count on the reconciliation results for a product with 50 unlicensed installs but I do not see the same count on the License position report. Instead i see as 'Zero' Metric Grou...

Oracle MySQL Licensing

Oracle MySQL is licensed by number of sockets. There are two license types: 1-4 socket license5+ socket licenseWhich license metric should I use so that license compliance calculation are correct? Note that it is the physical host which needs licensi...

SAMP True up licensing model

For Adobe, Dropbox, and Miro Subscription we have a Ture-up licensing model.I have set this up as follows: -One entitlement for the number of licenses we have at the start of the contract.An unlimited entitlement for the true-ups. The problem I have ...